Ios update

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Re: Ios update

Postby Bsdomingues » 22 Dec 2020, 13:29

It seems i spoke too soon.. :(
For a few minutes when i changed the language of the ipad to portuguese it was working, then it went back to the usual freezing.
I just remembered i had the same problem with galaxy of heroes when ios 14 came out and the only way i could play it was by changing the ipad language to portuguese and the in game language also to portuguese.
So the problem is probably with the languages. Hope that helps.
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Re: Ios update

Postby Stone » 22 Dec 2020, 13:34

Wow that's weird, will take a look! Expect a reply soon, thanks for the information.
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Re: Ios update

Postby Stone » 07 Jan 2021, 13:06

Hi bsdomingues,
We have been trying to replicate this issue without luck, it's really weird that changing the language it freezes the device especially when Portuguese isn't a language we have implemented in the game. We have tried switching languages back and forth on an iPad Pro with the same OS than you mentioned without luck. I'm hoping you understand we are currently stuck here until finding 100% replicable steps for us to be able to fix this.

I'm sorry we couldn't help you on this one. Also, not sure if you are the same user that wrote a very negative review on Steam (https://steamcommunity.com/profiles/765 ... d/1019250/), if this is you and you could change it or at least let us know what can we do for you so you can change it to a positive one we'd be grateful.

Thanks in advance,
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Re: Ios update

Postby Bsdomingues » 08 Jan 2021, 13:25

Well thanks for trying. I know you did your best.
I will then stop playing the game as i can’t really play much on my phone.
Would you please do me one last favor and delete my account please?

As for the review that is linked to my brothers account, so not much i can do as he doesn’t play the game anymore.
You can try and email him!

Again, thanks for trying!
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Re: Ios update

Postby Stone » 08 Jan 2021, 13:37

Sorry to see you go, Bsdomingues,
Thank you for your time, and hope to see you back anytime!
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