How to transfer account to new device?

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How to transfer account to new device?

Postby Negator » 01 Mar 2020, 18:29

Hi all,

my Tablet is broken and i have to reinstall on a new device. How can i Transfer my Account? I am not connected to facebook.

Sorry to my platoon, Cant contact you:(

Thanks for your help

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Re: How to transfer account to new device?

Postby mtormo » 02 Mar 2020, 09:36

Hello,

Please contact us through email support@frozenshard.com with your current username (the one that appears right now if you log into the game) your old username ("negator") and a receipt of one of your purchases so we can transfer your data.

Regards,
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Re: How to transfer account to new device?

Postby Dicksharpe » 02 Mar 2020, 22:54

Hey neg, have seen now so will wait ;)
Good luck getting it sorted
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Re: How to transfer account to new device?

Postby Negator » 10 Mar 2020, 22:33

Hi sharp,

i sent a ticket and i am waiting for reply. hope it will work.
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Re: How to transfer account to new device?

Postby Dicksharpe » 10 Mar 2020, 22:48

Cool, i sent you a pm on here. You can reply same way to me, let me know when ready to come back :)
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