Search found 150 matches

by Kramito
Mon Aug 24, 2020 7:15 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 7
Views: 1655

Re: Wrong Weekly Alliance Points

Hello,

I can see that the points were assigned correctly to the Alliances, you should have received the points.

Regards,
by Kramito
Wed Aug 19, 2020 7:47 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 7
Views: 1655

Re: Wrong Weekly Alliance Points

Hello!

Thanks for the report, we'll check it and fix it if there's something wrong with it. Sometimes require the weekly reset to see the information updated.

Regards,
by Kramito
Mon Apr 20, 2020 9:03 am
Forum: Technical Support
Topic: Server Problem?
Replies: 6
Views: 2015

Re: Server Problem?

Hello,

The issue has been resolved and raids/pvp are now available again, we're truly sorry for the inconvenience.

Regards,
by Kramito
Tue Apr 14, 2020 9:45 am
Forum: Technical Support
Topic: Server Problem?
Replies: 6
Views: 2015

Re: Server Problem?

Good to know!
by Kramito
Mon Apr 06, 2020 7:05 am
Forum: Technical Support
Topic: Server Problem?
Replies: 6
Views: 2015

Re: Server Problem?

Hello,

Do you still have the issue? We're reviewing the server logs to ensure there's no longer any issue.

Regards,
by Kramito
Wed Jan 15, 2020 8:09 am
Forum: Heroes Empire: TCG Official Forums
Topic: Missing Weekly Alliance
Replies: 2
Views: 1145

Re: Missing Weekly Alliance

Hello,

Sorry for the late reply, we have sent the rewards for all Alliances affected.

Regards,
by Kramito
Mon Jan 13, 2020 8:33 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 7
Views: 1655

Re: Wrong Weekly Alliance Points

Hello,

Exactly, if you leave an Alliance, the points remain on that Alliance and won't be transferred to the new one.

Regards,
by Kramito
Fri Jan 10, 2020 8:47 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 7
Views: 1655

Re: Wrong Weekly Alliance Points

Hello,

This usually means that the player(s) that did the "missing" points left the Alliance. (When a player leaves an Alliance the points remain but he loses all points when he joins a new Alliance).

Just in case we'll review it to be sure that there's nothing wrong here.

Regards,
by Kramito
Mon Dec 16, 2019 9:01 am
Forum: Heroes Empire: TCG Official Forums
Topic: Issues and doubts
Replies: 1
Views: 845

Re: Issues and doubts

Hello, what does that mean? I've played around 20 levels in hard mode and still see it in quests I've checked myself and when I've reached level 100 and move to hard mode, the quest that appears is Unlock Master (I'll see if there's something wrong so we can fix it) same as above. What does that mea...
by Kramito
Mon Nov 04, 2019 9:34 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 6032

Re: raid reward missing

Hello,

I've seen that you claimed the raid rewards without any problem.

Regards,

Go to advanced search