Flash enable issue Kongregate

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Flash enable issue Kongregate

Postby Aine » 05 Jan 2019, 08:09

Hello, I'm using Chrome in Windows on Kongregate, and I'm finally unable to play the game.
There were troubles with the [Enable/Install Flash] button that sometimes didn't act when you clicked it, but after five or six tries it was fine. Today I needed to open/close/open the browser for about thirty times, until it finally realized that I clicked the button and launched the game. This was the last time I tried, I won't be dicking around another time.

I already contacted Kongregate about this problem when it first emerged some months ago, but the chick in the tech support is a complete idiot, and she answered that I need to enable/install Flash, exactly the thing that I informed her that I'm unable to do, coz the button isn't working. When I tried to explain to her that I well know that I need to enable/install flash, but I'm unable to do so coz the button is not functioning, that nutwit told me to read the Kong discusion why I must enable/install flash. So either she's totally fvcked up in her mind, or maybe Kong doesn't want to acknowledge that there's some issue. However they might listen to you, the developer. Or not, if they're really that stupid as my communication tells.

And yes, it may be a Chrome/Windows issue, but I doubt it, I got no such trouble outside of Kong and I'd go from local to central: try Kong, try Adobe, try Chrome, try Microsoft...

tl dr: Kongregate'S Enable Flash button doesn't work properly, and Kong doesn't give a dime. Try acting from the dev's side of fence.
But really, it is not fun at all to play those two broken raids. It is a punishment and I have no f...n idea what I am being punished for.

So was the idea to make Berlin bad enough to get us to quit complaining about the unfixed brit raid?
Aine
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Re: Flash enable issue Kongregate

Postby Stone » 05 Jan 2019, 18:23

Hi Aine, thank you very much for the information about this, we will review this first thing in the morning and will contact Kongregate to get some more information about this. As soon as we get info back from them we will get back to you.

Again, thanks for the heads up.

Chris,

[EDIT] By the way, could you please let us know the following information? It will definitely help us:

- OS version
- Browser (and version)
- Flash version

Thanks!
Christian "Stone" Gascons
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Re: Flash enable issue Kongregate

Postby Stone » 07 Jan 2019, 11:43

Hi again Aine,

We are still waiting for that extra information, in the meantime let me detail here a workaround that should work always, no matter which version of Chrome you are using. You should be able to click on the gray "lock" icon located on the left of the address bar where you type the url you want to go to. Then, choose: "Flash" -> "Allow" and click elsewhere on the game screen to prompt the blue "Reload" button that will refresh the page loading the Flash plugin properly. We know this isn't ideal, but Chrome is currently discouraging players to visit Flash sites and this is its way of doing it.

I'm attaching an image here just to make myself clearer:

#1 Click on the lock icon
Image

#2 Click elsewhere on the screen to force the refresh
Image

Hope this info helps,

Cheers
Christian "Stone" Gascons
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Re: Flash enable issue Kongregate

Postby Aine » 09 Jan 2019, 18:02

Windows 10, Google Chrome 71.0.3578.98, and I'm unable to realize what version of Flash I own, coz it's so damned difficult, even the Flash site can't just test it write it.
however, something has changed since the weekend. Maybe it has something to do with the fact that I'm going to Kongregate main page, and then WW2, instead of directly WW2, but the button works fine for the last three days. I just click it and it responds. IDK... :?:
Oh, and thanks for the tip!
But really, it is not fun at all to play those two broken raids. It is a punishment and I have no f...n idea what I am being punished for.

So was the idea to make Berlin bad enough to get us to quit complaining about the unfixed brit raid?
Aine
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Posts: 113
Joined: 03 Sep 2017, 19:51

Re: Flash enable issue Kongregate

Postby Stone » 10 Jan 2019, 09:11

No problem Aine, glad you sorted it out!

Regards,
Christian "Stone" Gascons
World War II: TCG - Admin
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Stone
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Re: Flash enable issue Kongregate

Postby Aine » 10 Jan 2019, 18:11

Well, I hope it won't come back. So far it looks ok!
But really, it is not fun at all to play those two broken raids. It is a punishment and I have no f...n idea what I am being punished for.

So was the idea to make Berlin bad enough to get us to quit complaining about the unfixed brit raid?
Aine
Sergeant Major
Sergeant Major
 
Posts: 113
Joined: 03 Sep 2017, 19:51


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