Lost pack

Report Bugs and any problems you may experience in the game

Moderator: mtormo

Lost pack

Postby oildrummer » 15 Jul 2016, 02:35

I purchased a Marshall pack this morning and the app froze during purchase. I was charged, but no cards. Ideas?

Thanks!
oildrummer
Private
Private
 
Posts: 5
Joined: 10 Nov 2014, 02:27

Re: Lost pack

Postby Roenick » 18 Jul 2016, 22:28

I purchased a pack (750 in game gold, not real money) and was awarded Zhukov (I don't remember which other cards to be honest, but no other blue or orange). The announcement appears in platoon chat, but the card does not appear in the deck builder. Not sure where to go from here... :?:
Roenick
Private
Private
 
Posts: 2
Joined: 18 Jul 2016, 22:17

Re: Lost pack

Postby mtormo » 19 Jul 2016, 09:51

Hello Oildrummer,

Could you please send us the recipe at support@frozenshard.com and we'll help you with your failed transaction.

@ Roenick: I've checked what happened and I could restore the missing cards. (Shopscreen > Gift Button)

Regards,
User avatar
mtormo
WWIITCG Admin
WWIITCG Admin
 
Posts: 1583
Joined: 27 Jun 2013, 18:47

Re: Lost pack

Postby Roenick » 19 Jul 2016, 16:05

Many thanks!
Roenick
Private
Private
 
Posts: 2
Joined: 18 Jul 2016, 22:17


Return to Technical Support

Who is online

Users browsing this forum: No registered users and 5 guests

cron