Another crash - lost a legendary

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Another crash - lost a legendary

Postby jcwill23 » 06 May 2016, 20:10

I won D-Day with 56 points.
Opened the General pack. Two rares and a legendary.
I think the legendary was Noborito's Lab. I only saw it for moment.
The screen went dark and the app crashed.
When I logged in I got the daily duties for the mission win and the mission win 50+ lives.
But no cards.

Can they be recovered?

I'm playing on an Android Tablet.

JC
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Re: Another crash - lost a legendary

Postby 5Cats » 07 May 2016, 17:06

Hi JCWill23!

The devs will be back Monday, but are busy trying to fix the bug...

They're usually pretty good about replacing a Pack but IDK if they can track a specific card from a lost pak.
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Re: Another crash - lost a legendary

Postby jcwill23 » 07 May 2016, 22:02

The Leg is the only one I care about but I'll be glad to get the pack.
This is the second one I've lost due to a disconnect.

JC
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Re: Another crash - lost a legendary

Postby mtormo » 09 May 2016, 08:45

Hello jcwill23,

Could you give me your username and when it happened. I'll try to do my best to find these cards.

Thanks in advance!
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Re: Another crash - lost a legendary

Postby jcwill23 » 09 May 2016, 19:39

jcwill23

May 6th

Craig
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Re: Another crash - lost a legendary

Postby mtormo » 10 May 2016, 09:57

Hey jcwill23,

I've checked what happened and I can see that you won a General Pack but it wasn't opened in our logs and therefore I can't see the cards on the pack. You now can claim it on the Shop Screen (Gift button).

Cheers,
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Re: Another crash - lost a legendary

Postby jcwill23 » 10 May 2016, 11:45

mtormo,

Thanks.
Forgive me but I don't see a Gift button.
I'm on an Android tablet.

There are four buttons at the top of the Shop screen.
Offers
Packs
Boosts
Gold

I tried them all. I also poked around looking for other places where Rewards are found.
I am missing something obvious, I'm sure.

JC
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Re: Another crash - lost a legendary

Postby mtormo » 11 May 2016, 08:45

Hey!

On the Shop screen the button appears on the right side (looks like a "coin bag").

Just in case I refresh your gifts, let me know if you can claim them.

Cheers,
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Re: Another crash - lost a legendary

Postby jcwill23 » 11 May 2016, 09:16

Attached is what I see.

I hope I'm just missing the obvious.

JC
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2016-05-11 07.53.44.jpg
2016-05-11 07.53.44.jpg (234.45 KiB) Viewed 4203 times
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Re: Another crash - lost a legendary

Postby jcwill23 » 11 May 2016, 09:34

That is not what I was expecting to see when I attached the image.
Apologies.

JC
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