Missing packs??

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Missing packs??

Postby blitzgeist09 » 03 May 2016, 20:10

I paid for 2 general packs in shop and haven't received them (via facebook). Also I have never been able to get the other shop offers-they are ALWAYS N.A ? Thx in advance for any help.
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Re: Missing packs??

Postby mtormo » 04 May 2016, 08:51

Hey blitzgeist09,

When in the price appears "N.A" means that the game is still contacting Facebook for the prices, sometimes it takes a moment until the game receives the price. About the two General Packs: Did you buy them with gold? When did it happen?

Thanks in advance.
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Re: Missing packs??

Postby blitzgeist09 » 04 May 2016, 11:19

I paid with visa thru facebook. Per the shop N.A see this post.
viewtopic.php?f=16&t=802
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Re: Missing packs??

Postby mtormo » 05 May 2016, 09:06

He again,

Could you please send me an email at info@frozenshard.com with your username and the facebook recepit so I can reimburse you the packs.

Thanks in advance
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Re: Missing packs??

Postby blitzgeist09 » 05 May 2016, 20:13

Email sent along w/details -thx for help in this matter!
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Re: Missing packs??

Postby mtormo » 06 May 2016, 13:31

Solved, check your Shop Screen (gift button).
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Re: Missing packs??

Postby blitzgeist09 » 06 May 2016, 22:12

Thank you very much :)
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