No Login possible on FB AND Phone

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No Login possible on FB AND Phone

Postby FS_KZK » 25 Apr 2016, 18:44

Can you please check the Profile from lucynju on sachsen Krieger?
She told me, that she had problems with the rewarsd. so she unistalled the Game on Phone and reinstalled it. After reinstalling she wasn´t able to login. On Phone there comes a message with attention.... She thinks it means she should reload the Game. She did it a few times an it didn´t work. she also installed the game new a few times, didn´t work too.
On FB(PC) the game is not loading any more she told me.
I Asked her if she changed password, but she didnt.
Can you please check her account and give us further instruction?
Thanks
Hunter86
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Re: No Login possible on FB AND Phone

Postby mtormo » 26 Apr 2016, 10:16

Hello,

I've checked the account and I can't see anything wrong, could you try to login again in Facebook (maybe it didn't work when she tried) and let me know if it works now. If not please contact us with the user information to info@frozenshard.com

Thanks for your time.
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Re: No Login possible on FB AND Phone

Postby FS_KZK » 26 Apr 2016, 11:57

Ok, iT works. About the same time you checked the account she reseted phone to factory settings. Now it works. But why don't work fb if the phone has a problem? Strange thing or just a silly random...

Thanks for your quick response an your efforts
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