Pls help. I lost my cards.

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Pls help. I lost my cards.

Postby fs_jorapsky6 » 15 Apr 2016, 15:46

Could you please recover my cards? My username in the game is fs_jorapsky6.

When I went to my app, I lost my cards and I have to start all over again.
My username now is fs_dl8eal6tu. The level I am on is level 131, which would be
impossible if I have less than 30 cards.

I hope you can fix this.

Thanks.
fs_jorapsky6
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Re: Pls help. I lost my cards.

Postby mtormo » 20 Apr 2016, 08:51

Hello,

I'm sorry to hear that, could you give us some information to help us.

which device did you play? (Facebook, iOS, Android, Kongregate,...)

Did you link your account to Facebook?

Thanks in advance.
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Re: Pls help. I lost my cards.

Postby fs_jorapsky6 » 22 Apr 2016, 00:34

I used Android and I linked it to Facebook.

Thanks in Advance.
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Re: Pls help. I lost my cards.

Postby mtormo » 22 Apr 2016, 09:07

Hello again,

To procede with the last step to reimburse your account we need you to contact us via email at info@frozenshard.com, just give us your username and your Facebook name and we'll restore your account back as soon as possible.

Cheers,
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