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can not claim the reward at raid

PostPosted: 18 Feb 2016, 14:11
by nsmvjher
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Re: can not claim the reward at raid

PostPosted: 20 Feb 2016, 15:27
by nsmvjher
why did not have someone answer me? :oops:

Re: can not claim the reward at raid

PostPosted: 20 Feb 2016, 15:30
by nsmvjher
platform:kongregate
kongregate account:nsmvjher
platoon:new kids turbo
raids:op overlord

Re: can not claim the reward at raid

PostPosted: 20 Feb 2016, 16:42
by RedRain
I had the same trouble two weeks ago. But i could receive lost rewards together with rewards for the next week

Re: can not claim the reward at raid

PostPosted: 21 Feb 2016, 01:41
by 5Cats
Sorry nsmvjheer! I missed this question, and the developers are rarely here after Friday, they do get time away, eh? Lolz!

As RedRain said: this bug has happened to several of us, me too!

Luckily? You have the one that isn't bad: the blank page means you will find the rewards added next week! For sure. I've never heard of people missing 2 weeks in a row, so they should all be there.

Sometimes is quits the reward page as you are claiming. As long as the text (You have no rewards...) does not appear? The rewards still unclaimed should show up next week.

Re: can not claim the reward at raid

PostPosted: 21 Feb 2016, 04:53
by nsmvjher
thank you both of you for answer my question . i did not know what to do for now.hope they will deliver the reward to me next week
(english is not my first language,i hope you can read what i am going to say,if not welcome to ask me )

Re: can not claim the reward at raid

PostPosted: 21 Feb 2016, 04:56
by nsmvjher
as you said 5 cat i quit the reward page and it is my first time win the raid and appear the question

Re: can not claim the reward at raid

PostPosted: 23 Feb 2016, 16:20
by nAFAI
Hello all,

Thanks for helping us with this problem, we are looking into this display issue. Will keep you posted as soon as we find a fix but this workaround should be working for the moment.