Fellow With Login Problems

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Fellow With Login Problems

Postby 5Cats » 07 Dec 2015, 06:57

Hi! He posted on Kong Forums, but I'm the only one who replied...

http://www.kongregate.com/forums/2950-w ... cant-login

He hasn't been able to log in for 2 weeks +
He's played a long time, and can access other Kong games...

He made a different Kong account, but that failed too. I tried it and it worked perfectly. (his second account)

He's in China, perhaps that's it?? Anyhow, hope you guys can help him out. Thanks!
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Re: Fellow With Login Problems

Postby antonfm » 08 Dec 2015, 14:55

Hiya, made an account here as well now.. problem still exists.
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Re: Fellow With Login Problems

Postby nAFAI » 09 Dec 2015, 12:13

Hello antonfm,

And thanks 5Cats for your help!

Could you do a quick test and if you have facebook tell me if you can play the game from here: https://apps.facebook.com/wwiitcg/

Using VPNs could be the cause although it's really hard to tell, have you also tried other FrozenShard games in Kongregate? Can you log into any of them?

I will try to do my best to help you from here.

Cheers!
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Re: Fellow With Login Problems

Postby antonfm » 09 Dec 2015, 14:08

Thanks nAFAI,

I have try'd and both on Chrome and IE I could not login to Heroes and Monster either, exactly the same issue, the start button wont light up, small circle next to it keeps loading/moving, and after saying login at the top it changes to server issue's later.. I also used 3 different Astrill servers to test.

Facebook, same result, could not log in. Same issue.
It used to work up till a few days before my post...

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Re: Fellow With Login Problems

Postby nAFAI » 10 Dec 2015, 18:29

Are you able to modify in any way your Router ports? We have similar reports like this that got solved by doing this, anyway I will try to forward this to our server partners to see if they can help you in any way.

Cheers!
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Re: Fellow With Login Problems

Postby antonfm » 12 Dec 2015, 14:22

Hiya, glad to report that I managed to get back on by updating my win7 to win10... not sure what exactly did the trick in that process but it works now!
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Re: Fellow With Login Problems

Postby 5Cats » 13 Dec 2015, 07:53

That's good news!
Sorry I missed your comment in Kong, I was afk, eh?
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Re: Fellow With Login Problems

Postby nAFAI » 14 Dec 2015, 12:06

antonfm wrote:Hiya, glad to report that I managed to get back on by updating my win7 to win10... not sure what exactly did the trick in that process but it works now!


That leaves us more clueless than before but glad you managed to be back!

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