Missing Card I bought

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Missing Card I bought

Postby Tugapower » 11 Aug 2015, 00:11

Hello,

On the 22nd of June, I bought a legendary card that was on offer, namely the .50cal MG equipment. For some reason, I still havent received the card on my collection, and I'd like to know what do I need to do to claim it.

I'd like either the card, or a refund on the cash I spent on it. I have a friend who had no problems with his purchase, so Im a bit annoyed about this.

Hope someone can help me out with this situation.

Cheers.
Tugapower
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Re: Missing Card I bought

Postby nAFAI » 11 Aug 2015, 10:24

Hello Tugapower,

Thanks for letting us know and sorry for the inconveniences, in order to procceed with the restoration could you forward us a copy of the transaction receipt and your ingame username to info@frozenshard.com? You can check your username by going to the PvP Screen and clicking on the Customize Character Button.

Thanks for your help!
nAFAI
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Re: Missing Card I bought

Postby Tugapower » 11 Aug 2015, 16:17

Ive just sent them.

Hope you guys can resolve this one for me, and congrats on a great game!!!!
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Re: Missing Card I bought

Postby nAFAI » 12 Aug 2015, 10:37

We got it,

We will jump into that during the day, thanks for your support!
nAFAI
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Re: Missing Card I bought

Postby Tugapower » 12 Aug 2015, 15:11

Got the card, TYVM for the timely help!!!!
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