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Re: VIP Offer Map Unlocks

PostPosted: 09 Aug 2015, 09:04
by Andrew_F
Hello everybody!
I have the same problem, but the difference is that I have not received Marshal pack (ads disabled). Maybe the problem is that the game was crashed after purchase.
Can you help me?
Username in game - ANDREW_F
Receipt of the order in Google Play - GPA.1340-6279-8326-54640
04.08.2015 10:13:32 MSK
PS. I still have not written a review in Google Play ;)

Re: VIP Offer Map Unlocks

PostPosted: 12 Aug 2015, 11:51
by nAFAI
Hello Andrew,

Can you send us a copy of the receipt to info@frozenshard.com we will reimburse you at soon as we verify the transaction! cheers and sorry for the inconveniences!

Re: VIP Offer Map Unlocks

PostPosted: 14 Aug 2015, 16:56
by Windswal
Same here. Bought the package and still habe to wait or buy...
Although, when I buy cards for money the game often just freezes. Money gone, no cards.......

Re: VIP Offer Map Unlocks

PostPosted: 17 Aug 2015, 10:03
by nAFAI
Windswal wrote:Same here. Bought the package and still habe to wait or buy...
Although, when I buy cards for money the game often just freezes. Money gone, no cards.......


Hello Windswall and welcome!

Please don't hesitate to send us the receipts to info@frozenshard.com of every transaction that didn't work and we will do our best to reimburse you each of them.

Cheers!

Re: VIP Offer Map Unlocks

PostPosted: 19 Aug 2015, 09:23
by Andrew_F
I just sent you a copy of the mail with the receipt from Google Play.