Platoon rewards 30/12

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Platoon rewards 30/12

Postby Super! » 30 Dec 2019, 01:12

Hello,
I received the raid rewards but the platoon rewards(chest+gold) didnt drop im my lootbox, can u please help me with this issue?

My platoon is ICU. My in-game name is: the_kid

Thank you.

Kind regards
Super!
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Re: Platoon rewards 30/12

Postby zapplez » 30 Dec 2019, 06:07

Seems to be a game wide issue. Happening to diff platoons as well. Also raid damage for this week not recording.
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Re: Platoon rewards 30/12

Postby gusgus78 » 30 Dec 2019, 08:08

Hi!

Same here (Just4Fun entire platoon). No week rewards, no weekly point progress (counter remains to 0), play pvp and missions doesnt give points, raid tickets doesnt make progress damage, etc.

Greetings!
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Re: Platoon rewards 30/12

Postby dino66 » 30 Dec 2019, 08:49

Hi,
Same with our Platoon (La Roja). No weekly rewards (chest + gold). No weekly platoon points progress too. No raid dmg too.
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Re: Platoon rewards 30/12

Postby mtormo » 30 Dec 2019, 08:51

Hello,

We're currently looking at this issue right now, we'll inform you as soon as possible.

Update: Platoon Rewards have been sent to all players, we're still working on the issue related to the Platoon Raids (damage).

Update 2: We've temporarily disabled raids until we fix the problem.

Update 3: Raids are now available and the damage done is saved.We're currently monitoring the raids to be sure that the problem is fully resolved. About the weekly raid platoon rewards of the current week, we may need to postpone the rewards and send them during the day (Monday) and not at 00:00.

Regards,
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Re: Platoon rewards 30/12

Postby FFI_Normandi » 30 Dec 2019, 20:53

Hello,

i was raiding rhine on easy early in the morning but my damages are still not taken into account.
I bought 3 or 4 additionnal extra-turns and i did almost 3000 damage (if i remember correctly). No trace of this for instance. However, i still have 3 tickets left.
Can you check that for me or refund?

ffi_normandi.

I think it was the same for a team mate (sagr). We're both from RCU.
Thanks!

edit: i checked my email box and i bought 3 extra-turns à 7h57, 7h59 and 8h00 (GMT)
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Re: Platoon rewards 30/12

Postby zapplez » 30 Dec 2019, 23:23

The damage I did from my first 4 tickets has not shown up on the restored raid. Still bugged for platoon 1836
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Re: Platoon rewards 30/12

Postby Stone » 31 Dec 2019, 10:11

Hi,
Please send a ticket via the in-game system or send an e-mail to support@frozenshard.com requesting the tickets back and we will make it happen. We are very sorry about this issue, thank you for your patience on this matter.
Regards!
Christian "Stone" Gascons
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Re: Platoon rewards 30/12

Postby FFI_Normandi » 31 Dec 2019, 14:04

ok, mail sent!
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