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Weekly Reset - 31/12/2018

PostPosted: 31 Dec 2018, 12:51
by mtormo
Hello,

We're aware of this issue and we're working for fix it, there's the possibility that todays damage can't be "calculated" losing this day but we're doing our best to get it fix it as soon as posible.

Regards,

Re: Weekly Reset - 31/12/2018

PostPosted: 01 Jan 2019, 09:32
by Aine
Should we wait for this to fix, or should we play onwards and hope that you'll somehow correct the numbers with the Tuesday's results in mind? I don't want to wait, but otoh, if that woul mean that I lose yesterday's progress..

Re: Weekly Reset - 31/12/2018

PostPosted: 05 Jan 2019, 18:26
by Stone
Hi Aine,

I'm afraid we have been unable to recover December 31st's scores at all, the server did not track the scores anywhere due to an internal server on their end and there's unfortunately not much we can do about it, we are very sorry we had to end up the year that way but it was an issue on a 3rd party end on probably the worst day of the year. We hope you can understand.

Thanks!