bought item not credited

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bought item not credited

Postby Truckeye » 20 Mar 2017, 03:45

I posted on this last night and it apparently was deleted without a PM or explanation. I read through the forum rules and it did not seem a violation. So on my android I tried to purchase an additional deck slot. I was billed $.99 but I do not have a 3rd deck slot. Please help. If this does break guidelines, please PM me how to resolve this. Players paying for stuff they do not receive is a big deal IMO.
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Re: bought item not credited

Postby mtormo » 20 Mar 2017, 08:29

Hello,

Could you please send the receipt with your username to support@frozenshard.com and we'll glady help you.

Regards,
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Re: bought item not credited

Postby Truckeye » 20 Mar 2017, 18:14

Sent. Thank you for checking on it.
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