Report some problems

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Moderator: mtormo

Report some problems

Postby blitz » 08 Jul 2018, 03:55

I used to play this game 3 years ago, but it crashes after an update when it still supported iOS 7, and I didn't connected to Facebook at that time. Now I get a new device and upload my documents to it, my campaign progress isn't lost, but most of my cards are lost, and strangely I get many golds that I don't know where they came from. Can you please help me get my cards back? Thanks a lot.
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Re: Report some problems

Postby mtormo » 09 Jul 2018, 07:58

Hello,

Could you please send us an e-mail to support@frozenshard.com with your current username, the username that you had before re-installing the game and if you did any purchase attach the receipts.

Regards,
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Re: Report some problems

Postby blitz » 09 Jul 2018, 11:52

Really thank you for your reply. But I can't remember my username before reinstalling, which was given by system, started with "fs_" and some numbers and letters after that. Can you please help me solve it? I am really near to tears because of this issue.Thanks a lot.
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Re: Report some problems

Postby Danyperconte » 09 Jul 2018, 16:28

If helps, this player had a conversation in global chat about a bit before 08 Jul 2018, 03:55, and he had his fs_name.
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Re: Report some problems

Postby mtormo » 10 Jul 2018, 08:04

Hello,

Were you a member of a platoon? In this case, give me the name of the Platoon so I can search for your username.

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Re: Report some problems

Postby blitz » 11 Jul 2018, 03:25

I haven't joined a platoon yet. Sorry.
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Re: Report some problems

Postby blitz » 11 Jul 2018, 03:29

But I did have a conversation in global chat with my fs_ name right before my first post here.
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Re: Report some problems

Postby mtormo » 11 Jul 2018, 08:37

Hello blitz,

Please, as mentioned before contact us on support@frozenshard.com with all the possible information to deal with this issue in the proper manner (as we discuss information regards your account and it's not appropriate to do it on the forums).

Regards,
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