Lost purchases

[Ullmog]

2 days ago, right after your first new update, I purchased the special legendary chest with 1000 coins and I didn't get the legendary chest, then a day ago I purchased a portal chest with coins for 150 coins and I didn't get anything. I would like to get my missing cards please. I have the mobile phone version of the game if that helps.

[Kramito]

Hello,

The issue has been resolved. We're reimbursing the chests/gold missing from the players, you should get them on your lootbox shortly.

Regards,

[Ullmog]

Thank you for fixing this. I have received them.

[ILOOKSTUPID]

Same thing happened to me I purchased a pack that cost a dollar it had 250 coins and a super chest and I haven't received it yet please help

[Kramito]

Hello,

Could you please let me know your username so we can check it and help you.

Regards,

[Socket]

i put ablazord (legend) into auction cost 5 tokens no one bought went to claim all back at end off auction as no one bought i could not recieve card back and now i have lost it please can u give back my card thankyou
in game name is.......fu-ya (from gym name)

[ILOOKSTUPID]

My user name is ILOOKSTUPID

[Kramito]

Hello,

Could you please send us the receipt to support@frozenshard.com with your username so we can check it and reimburse you back the bundle.

Regards,

[ILOOKSTUPID]

Ok