Page 1 of 1

Lost purchases

PostPosted: Wed Aug 09, 2017 1:24 am
by Ullmog
2 days ago, right after your first new update, I purchased the special legendary chest with 1000 coins and I didn't get the legendary chest, then a day ago I purchased a portal chest with coins for 150 coins and I didn't get anything. I would like to get my missing cards please. I have the mobile phone version of the game if that helps.

Re: Lost purchases

PostPosted: Wed Aug 09, 2017 7:13 am
by Kramito
Hello,

The issue has been resolved. We're reimbursing the chests/gold missing from the players, you should get them on your lootbox shortly.

Regards,

Re: Lost purchases

PostPosted: Wed Aug 09, 2017 9:14 am
by Ullmog
Thank you for fixing this. I have received them.

Re: Lost purchases

PostPosted: Wed Aug 09, 2017 6:58 pm
by ILOOKSTUPID
Same thing happened to me I purchased a pack that cost a dollar it had 250 coins and a super chest and I haven't received it yet please help

Re: Lost purchases

PostPosted: Thu Aug 10, 2017 6:58 am
by Kramito
Hello,

Could you please let me know your username so we can check it and help you.

Regards,

Re: Lost purchases

PostPosted: Thu Aug 10, 2017 12:02 pm
by Socket
i put ablazord (legend) into auction cost 5 tokens no one bought went to claim all back at end off auction as no one bought i could not recieve card back and now i have lost it please can u give back my card thankyou
in game name is.......fu-ya (from gym name)

Re: Lost purchases

PostPosted: Thu Aug 10, 2017 12:52 pm
by ILOOKSTUPID
My user name is ILOOKSTUPID

Re: Lost purchases

PostPosted: Thu Aug 17, 2017 10:32 am
by Kramito
Hello,

Could you please send us the receipt to support@frozenshard.com with your username so we can check it and reimburse you back the bundle.

Regards,

Re: Lost purchases

PostPosted: Fri Aug 18, 2017 12:22 pm
by ILOOKSTUPID
Ok