Lost purchases



Lost purchases

Postby Ullmog » Wed Aug 09, 2017 1:24 am

2 days ago, right after your first new update, I purchased the special legendary chest with 1000 coins and I didn't get the legendary chest, then a day ago I purchased a portal chest with coins for 150 coins and I didn't get anything. I would like to get my missing cards please. I have the mobile phone version of the game if that helps.
Ullmog

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Re: Lost purchases

Postby Kramito » Wed Aug 09, 2017 7:13 am

Hello,

The issue has been resolved. We're reimbursing the chests/gold missing from the players, you should get them on your lootbox shortly.

Regards,
Kramito

Site Admin
 
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Re: Lost purchases

Postby Ullmog » Wed Aug 09, 2017 9:14 am

Thank you for fixing this. I have received them.
Ullmog

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Re: Lost purchases

Postby ILOOKSTUPID » Wed Aug 09, 2017 6:58 pm

Same thing happened to me I purchased a pack that cost a dollar it had 250 coins and a super chest and I haven't received it yet please help
ILOOKSTUPID

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Re: Lost purchases

Postby Kramito » Thu Aug 10, 2017 6:58 am

Hello,

Could you please let me know your username so we can check it and help you.

Regards,
Kramito

Site Admin
 
Posts: 839
Joined: Wed Feb 04, 2015 5:48 pm

Re: Lost purchases

Postby Socket » Thu Aug 10, 2017 12:02 pm

i put ablazord (legend) into auction cost 5 tokens no one bought went to claim all back at end off auction as no one bought i could not recieve card back and now i have lost it please can u give back my card thankyou
in game name is.......fu-ya (from gym name)
Socket

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Re: Lost purchases

Postby ILOOKSTUPID » Thu Aug 10, 2017 12:52 pm

My user name is ILOOKSTUPID
ILOOKSTUPID

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Re: Lost purchases

Postby Kramito » Thu Aug 17, 2017 10:32 am

Hello,

Could you please send us the receipt to support@frozenshard.com with your username so we can check it and reimburse you back the bundle.

Regards,
Kramito

Site Admin
 
Posts: 839
Joined: Wed Feb 04, 2015 5:48 pm

Re: Lost purchases

Postby ILOOKSTUPID » Fri Aug 18, 2017 12:22 pm

Ok
ILOOKSTUPID

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