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Quest shop pack purchase not received

PostPosted: Fri Feb 17, 2017 4:04 am
by Milhouse13
Hi Nafix.
It's Milhouse13 from Needed a gym. After reaching 2525 quest points today I went to the quest shop to purchase an origin hyper pack. It seems that sometime after entering shop and clicking on purchase the game connection was lost. After about 10 seconds of waiting the message "you don't have enough quest points" displayed even though I had 2525 quest points at the time. I pressed the button a few more times but each time it bonged and displayed the same message. I exited the game and re-entered - a new login. When I returned to the quest shop my quest points had diminished to 25 but I did not receive the origin hyper pack. Please reimburse the origin hyper pack to my loot box.
Sincerely, Milhouse13.

Re: Quest shop pack purchase not received

PostPosted: Fri Feb 17, 2017 7:52 am
by Kramito
Hello,

I've reimbursed back the pack, you can claim it on the Shopscreen -> Gift button.

Regards,