Raid damage not registering or being removed from total



Raid damage not registering or being removed from total

Postby Milhouse13 » Mon Dec 26, 2016 4:11 am

Hi Stone.
I started the Safari Hard solo raid on Sunday Dec. 25th near 8:00pm PST and used three tickets. Each ticket was completed until damage icon appeared but no damage was removed form the raid. Is there an explanation? Additionally, can damage be retrieved or the 3 solo tickets reimbursed?
Thanks, Milhouse13 - Needed a gym
Milhouse13

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Re: Raid damage not registering or being removed from total

Postby Viech » Mon Dec 26, 2016 5:00 am

I have the same problem 4 tickets safari medium
And 3 tickets grand safari hard i want my tickets back too
And i played 2 pvp matches but there are no gym points after winning :(
Viech

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Re: Raid damage not registering or being removed from total

Postby swordsaint » Mon Dec 26, 2016 5:42 am

same here, i just used 2 tickets in gym raids, then 1 ticket in solo raid (all in easy), and all tickets went to waste, after finishing damage didnt count.
swordsaint

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Re: Raid damage not registering or being removed from total

Postby Viech » Mon Dec 26, 2016 6:19 am

I think its time to give us free packs or something for the many mistakes in the last week :D
Viech

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Re: Raid damage not registering or being removed from total

Postby walterwhite » Mon Dec 26, 2016 9:30 am

yeah same issue here keep 100%. I done 3time waste ticket sigh :evil:
walterwhite

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Re: Raid damage not registering or being removed from total

Postby walterwhite » Mon Dec 26, 2016 9:31 am

Viech wrote:I think its time to give us free packs or something for the many mistakes in the last week :D



AGREEEEED
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Re: Raid damage not registering or being removed from total

Postby Kramito » Mon Dec 26, 2016 11:38 am

Hello guys,

We're checking right now what's going on, we have limited service right now but we'll try to fix it as soon as possible.

Thanks for your patience.
Kramito

Site Admin
 
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Joined: Wed Feb 04, 2015 5:48 pm

Re: Raid damage not registering or being removed from total

Postby Stone » Mon Dec 26, 2016 6:15 pm

Hey guys,

Glad to let you know that the raids and pvp systems are working back. In addition, every progress you did while the scores didn't appear has now been recovered and nothing has been lost at all. Thanks for your patience and understanding, it was all due to an error calculating the very last week of the year (this one), hoping that you will understand, thank you for your patience.

Regards,
Christian "Stone" Gascons
Monster Battles: TCG - Admin
Stone

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