Page 9 of 10

Re: [Important] Massive server switch soon.

PostPosted: Tue Dec 20, 2016 6:47 pm
by Resst
hi devs, all is the same, i used all browser is the same, i clear all history, cahce, in all browswer still the same, maybe the problam is your new server, I SAID " ALL PLAYER FROM MY COUNTRY CANT LOGGIN HAVE SAME PROBLAM NOT ONLY ME, PLEASE CHECK BACK YOUR SERVER ", THANKS. IM FROM INDONESIA

Re: [Important] Massive server switch soon.

PostPosted: Tue Dec 20, 2016 8:04 pm
by walterwhite
Stone wrote:
walterwhite wrote:Some people can't login. Some are missing their card.


Hey walterwhite, which browser are you using?

Can you do some steps for me to check if everything's alright? (Assuming you are using Chrome, even though firefox and Chrome steps are barely the same)

1 - Right click on the browser (click on the background of the app, not on the app itself)
2 - Inspect
3 - Console

Do you see any warning/error we should be worried about?

Finally, we'd appreciate if you could only write in this topic, instead of in the other 3, so we focus only on this one.

Regards,



well here some error that is red highlighted when i rightclick inspeact and console:
Uncaught TypeError: onFulfilled must be a function or undefined

Failed to load resource

Uncaught TypeError: Object

has no method 'includes'

Re: [Important] Massive server switch soon.

PostPosted: Tue Dec 20, 2016 10:44 pm
by Resst
finally i can now join game, thx dev

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 8:07 am
by Stone
Hey walterwhite,

Thanks for the console information, apparently those error traces don't come from our app, it must be something related to some addon you may have installed on your browser. Apparently resst finally got in, can you check again please?

Regards,

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 8:35 am
by walterwhite
Stone wrote:Hey walterwhite,

Thanks for the console information, apparently those error traces don't come from our app, it must be something related to some addon you may have installed on your browser. Apparently resst finally got in, can you check again please?

Regards,



Nope still can't login. It been 48hour now. Before the maintenance i have no issue to login. Also i disable all add on extension still got error.

Stuck at the FROZENSHARD GAME loading page.


Uncaught TypeError: onFulfilled must be a function or undefined

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 8:42 am
by walterwhite
Also now i am trying in private window/ incognito window. The result still the same. I am still stuck at FROZENSHARD GAME page.

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 9:10 am
by walterwhite
I try play other facebook game it load just fine no issue. Just having problem with monster battle tcg game.

Before maintenance, in fact 20minute before maintenance start i login the game just fine. After maintenance been 48hour can't login. Stuck at 1st page FROZENSHARD GAME loading. blah...

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 9:44 am
by Stone
Can you try logging in any other of our games? You don't need to play them, just check if the menu screen loads fine:

https://apps.facebook.com/wwiitcg/
https://apps.facebook.com/mythologiestcg/

Thanks,

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 10:07 am
by walterwhite
nope none of it were loading same issue stuck at FROZENSHARD GAME loading page

Re: [Important] Massive server switch soon.

PostPosted: Wed Dec 21, 2016 10:51 am
by Stone
Have you got any Add-Blocker addon currently enabled on your browser? If you do, please try turning it off and refreshing the browser. On the other hand if you could try logging in from a different computer I'd be nice to discard other issues.

Regards,