[Important] Massive server switch soon.



Re: [Important] Massive server switch soon.

Postby walterwhite » Tue Dec 20, 2016 8:17 am

still can't login this has been 24hour (maintenance 8hour+ can't login after maintenance 14hour).

That maintenance has mess up facebook login. Game just stuck at 1st page FROZENSHARD GAME LOADING.

Well u guy should have some compensation for user is very bad i must say 24hour can't login.
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Re: [Important] Massive server switch soon.

Postby loneranger » Tue Dec 20, 2016 9:37 am

still don´t have back the my monsters cards...:(
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Re: [Important] Massive server switch soon.

Postby CésarMan » Tue Dec 20, 2016 12:45 pm

loneranger wrote:still don´t have back the my monsters cards...:(


Did you try connecting by facebook? I havent my cards when i connected by android, but after that i connected throught facebook and there was all my cards.
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Re: [Important] Massive server switch soon.

Postby loneranger » Tue Dec 20, 2016 12:46 pm

yes I tried from facebook too and it´s the same....
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Re: [Important] Massive server switch soon.

Postby Stone » Tue Dec 20, 2016 1:15 pm

walterwhite wrote:still can't login this has been 24hour (maintenance 8hour+ can't login after maintenance 14hour).

That maintenance has mess up facebook login. Game just stuck at 1st page FROZENSHARD GAME LOADING.

Well u guy should have some compensation for user is very bad i must say 24hour can't login.


Can you try now walterwhite?
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Re: [Important] Massive server switch soon.

Postby loneranger » Tue Dec 20, 2016 2:32 pm

sorry can you me answer about my monsters cards?
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Re: [Important] Massive server switch soon.

Postby walterwhite » Tue Dec 20, 2016 2:33 pm

Stone wrote:
walterwhite wrote:still can't login this has been 24hour (maintenance 8hour+ can't login after maintenance 14hour).

That maintenance has mess up facebook login. Game just stuck at 1st page FROZENSHARD GAME LOADING.

Well u guy should have some compensation for user is very bad i must say 24hour can't login.


Can you try now walterwhite?



nope it didn't work still having same issue. Except this time it start with blank white page. Then have to wait few minute to go to "FROZENSHARD GAME LOADING".
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Re: [Important] Massive server switch soon.

Postby walterwhite » Tue Dec 20, 2016 2:36 pm

Sigh the maintenance is a disaster i must say. Some people can't login. Some are missing their card.

Still no fix yet. I am still stuck at FROZENSHARD GAME LOADING page.
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Re: [Important] Massive server switch soon.

Postby Stone » Tue Dec 20, 2016 5:19 pm

loneranger wrote:sorry can you me answer about my monsters cards?


Please loneranger, send an e-mail to support@frozenshard stating your in-game nick and specify that you are playing this game, the support team will take care of it.

Regards,
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Re: [Important] Massive server switch soon.

Postby Stone » Tue Dec 20, 2016 5:38 pm

walterwhite wrote:Some people can't login. Some are missing their card.


Hey walterwhite, which browser are you using?

Can you do some steps for me to check if everything's alright? (Assuming you are using Chrome, even though firefox and Chrome steps are barely the same)

1 - Right click on the browser (click on the background of the app, not on the app itself)
2 - Inspect
3 - Console

Do you see any warning/error we should be worried about?

Finally, we'd appreciate if you could only write in this topic, instead of in the other 3, so we focus only on this one.

Regards,
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