[Important] Massive server switch soon.



[Important] Massive server switch soon.

Postby Stone » Thu Aug 25, 2016 10:18 am

Dear Players,

As I'm sure you have already noticed, the overall stability of the game interacting with the servers hasn't been optimal lately.

Some of you already know that since we are a small company, we have to outsource many of our services in order to be able to bring our games to life. One of the things that we trusted to 3rd parties is the backend (the servers). The reason for this is simple, we need to be able to focus on releasing games rather than code our own servers, which would delay us quite long due to its complexity.

Said that, we know that it's been quite a while since the last update, but there's a reason for that: we have been working hard on releasing this new build which will mainly has completely changed the way we connect with the servers. So we are currently switching to a different backend services company which hopefully will offer a more suitable solution for our requirements.

We believe we are a company which really cares about its customers, and the fact of not being able to react inmediately and fix right away anything that happens due to the fact of relying on 3rd parties isn't something we really like, that's why we need a change is needed.

There will be a few changes that must be taken into consideration:

1 - There's going to be a data migration, which means that the servers will be a few hours completely down. Hence, you won't be able to log in the game at all. There's an exception: those logging in via a mobile device will be able to play (in offline mode) but beware! Once the migration is finished, the data that will be in the new servers will be the one read just before the shutdown, so if you advance playing we can not grant you there won't be a data rollback.
2 - This is going to be a soft migration, which means that we will first launch it in specific platforms, just to make extra sure the transition is smooth. Our temporary schedule is: first Facebook & Kongregate platforms, followed by Android (probably the day after), and a week later iOS. This means that if any of you play on an iOS device and doesn't want to wait until the release is done we strongly suggest to link the game to Facebook, so you can keep playing with your browser while Apple reviews and accepts the submitted build (usually takes from 4 to 5 days).
3 - There's also good news. The new servers come with a few cool features that we didn't have before, like real time events. This means that all the connectivity with the server will be faster. For instance, PvP movements will arrive immediately to the player no matter the device or browser you are playing in, we will also have faster chats responses, etc...
4 - In addition to all this, we have added some cool features such as:

    4.1 - A bunch of new Push Notifications which will notify the players about their current guild raid progress, etc... (only for mobile users)
    4.2 - Increased security purchasing products to avoid hacking.
    4.3 - Auction House stability fixed.
    4.4 - Rewards system is now a complete automatic system which will add the rewards to the players account from the server instead of from the client's device.
    In addition, all the rewards (PvP, Dungeons, Guilds, Raids) will be shown in a "Loot" icon in the map, specifying to which feature of the game corresponds each reward.
    4.5 - In addition, we have significantly reduced the bots amount in PvP. Depending on the player rating, the bots will have much lesser chance to appear, to none.

5 - Also, bear in mind that the Auction House will be shutdown 6 hours before the migration and will be reopened in the new servers.

We are confident that this update will allow us to keep focusing on creating games rather than fixing issues every week and we want to sincerely thank you for your patience to all those who managed to stay in the game and helped us every day by reporting every issue we have had.

We will announce the exact date of the migration to start soon, but it's scheduled for some during September, stay tuned for more info!

Kind Regards,
Christian "Stone" Gascons
Monster Battles: TCG - Admin
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Re: [Important] Massive server switch soon.

Postby jagartu » Fri Dec 09, 2016 4:59 pm

Hi Players,

We want to let you all know that the server switch, Stone informed you about, is scheduled for next Wednesday 14th of December at 09:00 (CET). There are a couple of things to take into account:
1 - On Wednesday morning there will be a shutdown for over 6 hours. During that period of time no player will be able to access the game. For now the only way we have to deal with that is using the pop up that says you need to download the new version, so don't worry if this pop up comes and there is no new version yet, it will come in a matter of hours.
2 - Weekly Gym and Raids rewards are going to be delivered on Tuesday 13th (00:00) instead of Wednesday. This is very important, it means rewarded players can only claim their reward during Tuesday. Once the server switch starts (Wednesday) it will be impossible to claim them. This means you guys have one day and a half less to do raids this week...sorry about that, but there is no better way to do it.
3 - Monthly rewards won't be affected, they will be delivered at the end of the month as usual.

Also there are some permanent changes you should know:
1 - Weeks will start on Monday instead of Wednesday, so weekly rewards will be delivered every Monday at 00:00.
2 - Single player Raids rewards are going to be placed in the "loot".

If any problem arises we will be here to help you solve it. Please be patient, take into account this is a huge migration we are doing.

Kind regards!
jagartu

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Re: [Important] Massive server switch soon.

Postby warrior » Fri Dec 09, 2016 5:20 pm

Dont understand nothig :(
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Re: [Important] Massive server switch soon.

Postby warrior » Fri Dec 09, 2016 5:41 pm

Hola Jugadores,

Queremos hacerles saber que el cambio de servidor, Stone informó sobre, está programado para el próximo miércoles 14 de diciembre a las 09:00 (CET). Hay un par de cosas a tener en cuenta:
1 - El miércoles por la mañana habrá un cierre por más de 6 horas. Durante ese período de tiempo ningún jugador podrá acceder al juego. Por ahora la única manera que tenemos que lidiar con eso es usar el pop-up que dice que necesitas descargar la nueva versión, así que no te preocupes si este pop-up llega y no hay nueva versión todavía, vendrá en un asunto De horas.
2 - Las recompensas semanales de Gimnasia y Raids se entregarán el martes 13 (00:00) en lugar de miércoles. Esto es muy importante, significa que los jugadores recompensados ​​sólo pueden reclamar su recompensa durante el martes. Una vez que el conmutador del servidor se inicia (miércoles), será imposible reclamarlos. Esto significa que ustedes tienen un día y medio menos para hacer incursiones esta semana ... lo siento por eso, pero no hay mejor manera de hacerlo.
3 - Los premios mensuales no se verán afectados, se entregarán al final del mes como de costumbre.

También hay algunos cambios permanentes que usted debe saber:
1 - Las semanas comenzarán el lunes en lugar del miércoles, por lo que las recompensas semanales se entregarán todos los lunes a las 00:00.
2 - Las recompensas de Raids individuales se van a colocar en el "loot".

Si surge algún problema, estaremos aquí para ayudarlo a resolverlo. Tenga paciencia, tenga en cuenta que se trata de una gran migración que estamos haciendo.
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Re: [Important] Massive server switch soon.

Postby Resst » Fri Dec 09, 2016 6:04 pm

GOOD NEWS THANKS DEVS, I HOPE ALL BUG IS END, AND THANKS VERY MUCH FOR THAT :)
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Re: [Important] Massive server switch soon.

Postby CésarMan » Fri Dec 09, 2016 6:23 pm

Stone wrote:2 - Weekly Gym and Raids rewards are going to be delivered on Tuesday 13th (00:00) instead of Wednesday. This is very important, it means rewarded players can only claim their reward during Tuesday. Once the server switch starts (Wednesday) it will be impossible to claim them. This means you guys have one day and a half less to do raids this week...sorry about that, but there is no better way to do it.


Respect to this point. Please be sure the correct time to deadline is reported in the raids screen, if not some players could think the deadline to play raids is correctly informed and lost tickets cause that.
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Re: [Important] Massive server switch soon.

Postby Stone » Fri Dec 09, 2016 7:02 pm

CésarMan wrote: Please be sure the correct time to deadline is reported in the raids screen


Hi CésarMan,

Thanks for the reminder, it's already been updated in the Gyms information and Raids Screen as well.

Regards!
Christian "Stone" Gascons
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Re: [Important] Massive server switch soon.

Postby Viech » Tue Dec 13, 2016 6:16 pm

When will the rewards will be deliverd ?
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Re: [Important] Massive server switch soon.

Postby warrior » Tue Dec 13, 2016 6:24 pm

Yes i have the same question, you said that only we have 1 day for collect our reward, but how if rewards dont yet available? Also we dont can do raids today
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Re: [Important] Massive server switch soon.

Postby Kellri » Wed Dec 14, 2016 2:48 am

jagartu wrote:2 - Weekly Gym and Raids rewards are going to be delivered on Tuesday 13th (00:00) instead of Wednesday. This is very important, it means rewarded players can only claim their reward during Tuesday. Once the server switch starts (Wednesday) it will be impossible to claim them. This means you guys have one day and a half less to do raids this week...sorry about that, but there is no better way to do it.
3 - Monthly rewards won't be affected, they will be delivered at the end of the month as usual.


So, this has obviously turned out to not be the case. The seasonal rewards were issued and weekly rewards were not. 6 hours to go until the shutdown. Should I just assume that you again completely failed to process an entire week's worth of player rewards and that there will be another not-very-deeply-felt apology and no other action sometime in the near future?
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