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Error login

Posted: Tue Jan 23, 2018 11:48 am
by viech
Cannot play
Error login ?
Can you fix that
Viech from the abyss

Re: Error login

Posted: Tue Jan 23, 2018 12:04 pm
by cgascons
Hi, we are currently having an issue on the login server. Backend service developers are already working on it, sorry for the inconveniences, it shouldn't take more than a few minutes.

Re: Error login

Posted: Tue Jan 23, 2018 11:49 pm
by Blitz
Logging in from Gameroom seems disabled, it just goes to a black screen. The problem with playing through facebook is all the shop prices say NA and you can't purchase. I do understand that isn't a problem for all people, but if you still want to make money off your game you might want to fix that quick.

Re: Error login

Posted: Wed Jan 24, 2018 7:21 am
by Kramito
Hello,

The purchases should work fine now, let us know if you still have any problem. About the Facebook Gamesroom is a ongoing global issue (not just our games) that we currently know and we're working on it.

Regards,

Re: Error login

Posted: Wed Jan 24, 2018 10:43 am
by Blitz
Yeah the purchases still say N.A. on all prices.

Re: Error login

Posted: Wed Jan 24, 2018 5:16 pm
by Kramito
Hello Blitz,

it sounds really weird, we can see the prices here. What browser do you use? Did you try with different computers (if not and if you have the chance to do it would be really helpful for us if you try it)?

Thanks in advance.

Re: Error login

Posted: Wed Jan 24, 2018 6:51 pm
by viech
Now ii cannot login
It shows no internet connection but i havew-lan connection
Please fix it :(

Re: Error login

Posted: Thu Jan 25, 2018 3:28 am
by Blitz
I tried on all 4 of my computers in my gaming set up on firefox edge and chrome. All other facebook games show prices. Prices show using gold raid tokens and quest tokens. The only thing that doesn't show is anything that takes cash, and if i try to purchase it even though the price says N.A. it says its unavailable.

Re: Error login

Posted: Thu Jan 25, 2018 7:26 am
by cgascons
Hi Blitz,

Thanks for the information, we will keep investigating this and will let you know as soon as we have any progress to share.
Thanks for your patience so far,

Best,
Chris

Re: Error login

Posted: Thu Jan 25, 2018 9:45 am
by cgascons
Hey Blitz,

We just submitted a new update with (what we believe is) the fix of the weird issue you are having. Please log back in the game via Facebook and let us know if the products prices are now visible when in the Shop Screen. In case they are not, could you please confirm if you have the same issue on all our games?

https://apps.facebook.com/wwiitcg/
https://apps.facebook.com/monsterstcg/
https://apps.facebook.com/mythologiestcg/

Thanks for your patience again,
Chris