Loss of gold coins and card

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FS_9HOEKKJQV
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Posts: 8
Joined: Mon May 07, 2018 6:26 pm

Loss of gold coins and card

Postby FS_9HOEKKJQV » Tue Jun 05, 2018 1:34 pm

Hi,

I spent 4,500 coins to open three brotherhood chests yesterday (before the latest update).
I got my fifth cyclone in third chest and I spend 2,500 coins to craft them to one hurricane right away.
However, I just (after update) found the card of hurricane was disappeared and only 4 cards of cyclone was left.
I am not sure how many cards were lost in this problem but I am sure the coins for purchasing and crafting cards were consumed.
This situation is quit frustrating. I don't know how to avoid or predict it happen.
Because we cannot remember every cards we had, this situation may not be found out every time.
If the situation is ubiquitous, it means the coins we spent just consumed but got nothing.
Please check and fix it and thanks for your assistance.

Sincerely yours,
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Kramito
Site Admin
Posts: 241
Joined: Tue Jul 19, 2016 9:00 am

Re: Loss of gold coins and card

Postby Kramito » Wed Jun 06, 2018 4:26 pm

Hello,

I've updated your collection with the affected cards (Cyclone and Venom Spider).

Regards,
FS_9HOEKKJQV
Archbishop
Posts: 8
Joined: Mon May 07, 2018 6:26 pm

Re: Loss of gold coins and card

Postby FS_9HOEKKJQV » Wed Jun 06, 2018 6:10 pm

Hi,
I have already checked but the situation is getting worse.
The hurricane is not coming back and four left cyclones are also disappeared now.
At the meantime, one rat swarm was changed back to 6 plague rats after your fixation.
If you need the screenshots or film of gameplay to prove the situation now, I can provide them.
Hope next fixation will be correct and thanks for your assistance.

Sincerely yours,
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Kramito
Site Admin
Posts: 241
Joined: Tue Jul 19, 2016 9:00 am

Re: Loss of gold coins and card

Postby Kramito » Fri Jun 08, 2018 7:33 am

Hello,

I've sent you back the cyclone. About the "plague rats" what exactly happened, when did you craft them?

Regards,
FS_9HOEKKJQV
Archbishop
Posts: 8
Joined: Mon May 07, 2018 6:26 pm

Re: Loss of gold coins and card

Postby FS_9HOEKKJQV » Fri Jun 08, 2018 12:51 pm

Hi, administrator

Thanks for sending the cyclone back.

About the rats swarm,I found one screenshot just recorded my fifth plague rats on May 28th.
I not so sure the day I exactly crafted them. It maybe happen during three days of the day I got the fifth plague rat.
However, I sure I crafted them before the latest update.
Hope this information is useful and thanks for your assistance again.

Sincerely yours,
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Kramito
Site Admin
Posts: 241
Joined: Tue Jul 19, 2016 9:00 am

Re: Loss of gold coins and card

Postby Kramito » Mon Jun 11, 2018 7:58 am

Hello,

I've fixed the issue, the card has been sent to your account.

Regards,
User avatar
Kramito
Site Admin
Posts: 241
Joined: Tue Jul 19, 2016 9:00 am

Re: Loss of gold coins and card

Postby Kramito » Mon Jun 11, 2018 7:58 am

Hello,

I've fixed the issue, the card has been sent to your account.

Regards,
FS_9HOEKKJQV
Archbishop
Posts: 8
Joined: Mon May 07, 2018 6:26 pm

Re: Loss of gold coins and card

Postby FS_9HOEKKJQV » Mon Jun 11, 2018 9:15 am

Hi administrator,

Thank you for solving the problem. I have already received it.

Sincerely yours,

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