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Connection issue

Posted: Sun Oct 21, 2018 9:51 pm
by Redhood
Anyone else noticed connection today is awful, it logs in slowly but can’t load anything, been like it for hours now maybe servers gone down
Regards
Redhood

Re: Connection issue

Posted: Mon Oct 22, 2018 6:30 am
by cgascons
Hi,
there is indeed a known issue that has been going on since yesterday on the server side and we are working on it to fix it ASAP.
Apologies for the trouble caused. We hope to have the system back up and running soon.
Regards

Re: Connection issue

Posted: Mon Oct 22, 2018 7:26 am
by Spanglez
Still seems to be going on this morning (UK time).

Re: Connection issue

Posted: Mon Oct 22, 2018 2:42 pm
by Redhood
Is anything going to be done as we will miss daily bonus and daily challenges will also be missed?
Is there any info as to when it will be resolved as it’s mearly been 24 hours now , I’m starting to get withdrawal symptoms from not being able to log in
Redhood

Re: Connection issue

Posted: Mon Oct 22, 2018 4:11 pm
by cgascons
Hi,

Our server team has been working on this issue since yesterday at 19h (when it was first tracked by our emergency systems) and it was fixed 30 minutes ago (17.30h CET). The game should be fully accessible now, we are also aware that this has caused some issues on your end and we will try to compensate you as soon as possible for it. Thanks for your patience and for your support.

Regards,