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Leaving the game

Posted: Tue Jun 05, 2018 6:59 am
by Bazza
Hi,

I'm leaving this game because I can't log into all my accounts on my phone

Thx for the fun, might try again in a couple months

Re: Leaving the game

Posted: Tue Jun 05, 2018 7:04 am
by Bazza
Good luck shattenwolf I can't log into game, just kick me!

Re: Leaving the game

Posted: Tue Jun 05, 2018 7:51 am
by cgascons
Hi,
Thanks for the heads up, after double checking we finally detected a global issue affecting specific Android brands such as Sony Xperia, we have updated the game and the latest available version should tackle this issue, you can download it now here https://play.google.com/store/apps/deta ... magicquest
Thanks again for your patience,

Re: Leaving the game

Posted: Sat Jul 14, 2018 11:31 pm
by Bazza
Hi i managed to log in with my prsonal laptop but my phone (samsung s5) doesnt let me log in because its already logged to a begginer account that isnt bound to any facebook account. I dont know how to get it off this starter account, tried clearing memory and reinstalling but nothing working.. help

Re: Leaving the game

Posted: Mon Jul 16, 2018 6:38 am
by Kramito
Hello,

Do you have your account linked to a facebook account? If you play in pc you should have it, so you can use the facebook connect to keep the content on both mobile and pc.

Regards,

Re: Leaving the game

Posted: Sun Oct 07, 2018 12:36 pm
by Bazza
hi my account is working again but my family still getting stuck on the loading screen with their accounts any ideas to fix this?

Re: Leaving the game

Posted: Mon Oct 08, 2018 7:13 am
by Kramito
Hello Bazza,

What message exactly appears when you try to login? Could you please let us know the username so we can check it.

Regards,

Re: Leaving the game

Posted: Tue Oct 16, 2018 2:38 am
by Bazza
user name barbar1an. so screen gets just past blue banner that says "checkng internet connection", music plays while play button is still not highlighted, blue banner then says "logging in..." and so i hear the music and i see the loading indicator on the left side of blue banner seems to be working but the play button doesnt get highlighted and nothing else happens i have waited 30+min.

Re: Leaving the game

Posted: Tue Oct 16, 2018 6:50 am
by Kramito
Hello,

Did you have the problem with the account "barbar1an" or "Bazza"? Could you please tell us what device are you using and if you can check that you have the latest version of the game.

Regards,

Re: Leaving the game

Posted: Tue Oct 16, 2018 11:34 am
by Bazza
Ya my account bazza is working, barbar1an account not working. I tested the account on my laptop on Sunday by logging into his facebook account and using the link on your Facebook page. The link works for other Facebook accounts but barb not working.