Search found 264 matches

by Kramito
Mon Oct 22, 2018 4:03 pm
Forum: Technical Support
Topic: Server Down 21/10 - 22/10 (SOLVED)
Replies: 0
Views: 128

Server Down 21/10 - 22/10 (SOLVED)

Hello, The issue with the server has been resolved and players should be able to login into the game without any further issue (pvp, raids,...). As compensation for this downtime, we're sending a LARGE EXPANSION CHEST to all affected players who couldn't login during the server issue. Again we apolo...
by Kramito
Fri Oct 19, 2018 8:34 am
Forum: Technical Support
Topic: Cards Rollbacked
Replies: 11
Views: 835

Re: Cards Rollbacked

Hello, We're reviewing again your case, but just to be sure, as you didn't provide your username, but for the information that you provided we believe that you were talking about username "arwen", is this correct? Please confirm me your username and we'll try to find your cards as soon as ...
by Kramito
Fri Oct 19, 2018 7:00 am
Forum: Technical Support
Topic: Reaper of souls
Replies: 4
Views: 340

Re: Reaper of souls

Hello,

Is it possible that you're playing a "hard" level o similar and was an ability that the level was playing at start of each of the enemy's turn?

Regards,
by Kramito
Wed Oct 17, 2018 7:46 am
Forum: Technical Support
Topic: Auctions
Replies: 5
Views: 352

Re: Auctions

Hello,

I've checked both auctions and I can see that in the second one you won (and claimed) the queen of pain. While the first auction you only did one bid, i can't see any try to do another bid. What error exactly appear and when did appear?

Regards,
by Kramito
Wed Oct 17, 2018 7:37 am
Forum: General Discussion
Topic: Leaving the game
Replies: 11
Views: 1579

Re: Leaving the game

Hello,

We're currently checking your issue, please try with a different browser (chrome, firefox,...) and let us know if it works.

Regards,
by Kramito
Tue Oct 16, 2018 7:19 am
Forum: Technical Support
Topic: Cards Rollbacked
Replies: 11
Views: 835

Re: Cards Rollbacked

Hello, I can see that you crafted an Epic Knight-Captain (you have now 2) and a rare Fire Monk (not epic) and between these two cards you crafted "Cleaner" that you have too. Also I've checked your last opened chests (both open yesterday) and I can see that you received the cards without a...
by Kramito
Tue Oct 16, 2018 6:50 am
Forum: General Discussion
Topic: Leaving the game
Replies: 11
Views: 1579

Re: Leaving the game

Hello,

Did you have the problem with the account "barbar1an" or "Bazza"? Could you please tell us what device are you using and if you can check that you have the latest version of the game.

Regards,
by Kramito
Mon Oct 15, 2018 7:14 am
Forum: Technical Support
Topic: Cannot login
Replies: 1
Views: 249

Re: Cannot login

Hello Viech,

Thanks for the information, we'll review it to see if we found any patron to fix it.

Regards,
by Kramito
Mon Oct 15, 2018 7:10 am
Forum: Technical Support
Topic: Vanuy
Replies: 2
Views: 246

Re: Vanuy

Hello,

While moving from one guild to another is not an issue, we'll check if there's any problem when players joining a guild (and don't appear in the list).

Regards,
by Kramito
Mon Oct 15, 2018 7:01 am
Forum: Technical Support
Topic: Reaper of souls
Replies: 4
Views: 340

Re: Reaper of souls

Hello,

I've tested the card and when the card "ascends" deals 10 damage. Do you remember when it happened to you? Does it happen always to you?

Regards,

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