Search found 269 matches

by Kramito
Mon Nov 19, 2018 9:06 am
Forum: Technical Support
Topic: extra plague abilities, card over card bug
Replies: 2
Views: 412

Re: extra plague abilities, card over card bug

Hello,

Thanks for reporting this issue with a deck, it should not work that way, we're going to review this right now and change it.

Regards,
by Kramito
Mon Nov 19, 2018 9:05 am
Forum: Technical Support
Topic: Minion over the other
Replies: 1
Views: 254

Re: Minion over the other

Hello,

We did an update today, if it happens again please let us know which cards are "stacked" in the same slot so we can review it and fix it.

Regards,
by Kramito
Thu Oct 25, 2018 7:01 am
Forum: Technical Support
Topic: Goblin Shamen (rolled back)
Replies: 1
Views: 320

Re: Goblin Shamen (rolled back)

Hello,

Could you please contact us at support@frozenshard.com because we want to investigate your case to find what exactly is happening with your account.

In the meantime I reimbursed back the card to your account.

Regards,
by Kramito
Wed Oct 24, 2018 6:54 am
Forum: Technical Support
Topic: Cards Rollbacked
Replies: 11
Views: 1230

Re: Cards Rollbacked

Hello,

Sorry for the mistake, I didn't see this one, I've removed the cards for craft and sent you the correct cyclone version.

Regards,
by Kramito
Tue Oct 23, 2018 6:48 am
Forum: Technical Support
Topic: Cards Rollbacked
Replies: 11
Views: 1230

Re: Cards Rollbacked

Hello,

It should be fixed, the cards are in the lootbox and the materials (cards) to craft have been removed from your collection.

Regards,
by Kramito
Mon Oct 22, 2018 4:03 pm
Forum: Technical Support
Topic: Server Down 21/10 - 22/10 (SOLVED)
Replies: 0
Views: 534

Server Down 21/10 - 22/10 (SOLVED)

Hello, The issue with the server has been resolved and players should be able to login into the game without any further issue (pvp, raids,...). As compensation for this downtime, we're sending a LARGE EXPANSION CHEST to all affected players who couldn't login during the server issue. Again we apolo...
by Kramito
Fri Oct 19, 2018 8:34 am
Forum: Technical Support
Topic: Cards Rollbacked
Replies: 11
Views: 1230

Re: Cards Rollbacked

Hello, We're reviewing again your case, but just to be sure, as you didn't provide your username, but for the information that you provided we believe that you were talking about username "arwen", is this correct? Please confirm me your username and we'll try to find your cards as soon as ...
by Kramito
Fri Oct 19, 2018 7:00 am
Forum: Technical Support
Topic: Reaper of souls
Replies: 4
Views: 530

Re: Reaper of souls

Hello,

Is it possible that you're playing a "hard" level o similar and was an ability that the level was playing at start of each of the enemy's turn?

Regards,
by Kramito
Wed Oct 17, 2018 7:46 am
Forum: Technical Support
Topic: Auctions
Replies: 5
Views: 560

Re: Auctions

Hello,

I've checked both auctions and I can see that in the second one you won (and claimed) the queen of pain. While the first auction you only did one bid, i can't see any try to do another bid. What error exactly appear and when did appear?

Regards,
by Kramito
Wed Oct 17, 2018 7:37 am
Forum: General Discussion
Topic: Leaving the game
Replies: 11
Views: 2104

Re: Leaving the game

Hello,

We're currently checking your issue, please try with a different browser (chrome, firefox,...) and let us know if it works.

Regards,

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