Search found 274 matches

by Kramito
Mon Jul 03, 2017 6:30 am
Forum: Technical Support
Topic: Account bug
Replies: 1
Views: 601

Re: Account bug

Hello,

We can't delete your account, but if you open a new Facebook account and log in the browser and open the game, you will create a new account(level 1 without anything) if you want to start from the scratch.

Regards,
by Kramito
Fri Jun 30, 2017 6:35 am
Forum: Technical Support
Topic: cards on top of end level closing x's
Replies: 1
Views: 606

Re: cards on top of end level closing x's

Hello,

Thanks for the report, we're working in a change on how the UI works in the battlefield to prevent these kind of issues.

Regards,
by Kramito
Wed Jun 28, 2017 6:41 am
Forum: Technical Support
Topic: Large bronze chest 0 cards
Replies: 2
Views: 784

Re: Large bronze chest 0 cards

Hello Argeliam,

I've returned back the gold (you can claim it on the loot box) so you can purchase again the Large Bronze Chest.

Regards,
by Kramito
Wed Jun 28, 2017 6:37 am
Forum: Technical Support
Topic: bug de personajes
Replies: 4
Views: 990

Re: bug de personajes

Hola Belkis,

Asegúrate que estás actualizado a la última version del juego si estás jugando en Android.

Un saludo,
by Kramito
Tue Jun 27, 2017 6:54 am
Forum: Technical Support
Topic: bug de personajes
Replies: 4
Views: 990

Re: bug de personajes

Hola,

He mirado otra vez tus cuenta y estás ganando experiencia con ambas clases, he comprobado tu experiencia actual, con la que tenías hace horas y aumentado tanto en tu Nigromante como en el Brujo. Funciona correctamente.

saludos,
by Kramito
Mon Jun 26, 2017 7:08 am
Forum: General Discussion
Topic: Some suggestions
Replies: 2
Views: 1292

Re: Some suggestions

Hello,

We're happy with the Warlock's passive and about the Monk, we're testing a few changes to improve the Monk's passive on the next balance update.

Regards,
by Kramito
Mon Jun 26, 2017 7:06 am
Forum: Technical Support
Topic: Refund
Replies: 1
Views: 612

Re: Refund

Hello,

Could you please send us an email to support@frozenshard.com with your username and the receipts so we can help you.

Regards,
by Kramito
Mon Jun 26, 2017 7:03 am
Forum: Technical Support
Topic: Bug skeleton warrior
Replies: 1
Views: 643

Re: Bug skeleton warrior

Hello Zacharie,

Thanks for the report, we'll be fixed on the next build.

Cheers,
by Kramito
Wed Jun 21, 2017 6:38 am
Forum: Technical Support
Topic: Error en niveles
Replies: 1
Views: 677

Re: Error en niveles

Hola Belkis,

Fue un fallo visual de Android de la actualización del Lunes, que enseñaba la barra de progresión tanto de nivel como de puntuación de niveles el doble de ancha. Era algo solo visual, no has perdido ningún punto de experiencia.

Un saludo,
by Kramito
Wed Jun 21, 2017 6:26 am
Forum: General Discussion
Topic: Impossible to 3 star Hard and Hell maps
Replies: 1
Views: 1005

Re: Impossible to 3 star Hard and Hell maps

Hello,

Completing Hell levels with 3 stars are really difficult (and we mean that) but they're doable. We like the idea of Overkill and it's something that we can explore to add in the future.

Regards

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