Search found 278 matches

by Kramito
Thu Jul 13, 2017 6:40 am
Forum: Technical Support
Topic: Player stuck in guild
Replies: 1
Views: 695

Re: Player stuck in guild

Hello,

Solved, the player is no longer visible in the guild.

Regards,
by Kramito
Tue Jul 11, 2017 6:32 am
Forum: Technical Support
Topic: Quest Shop and Craft bug (Wolf Rider)
Replies: 3
Views: 1075

Re: Quest Shop and Craft bug (Wolf Rider)

Hello,

I've sent you the missing wolf rider, you can claim it on the Lootbox.

Cheers,
by Kramito
Mon Jul 10, 2017 6:40 am
Forum: Technical Support
Topic: Battlecast Soldier (Technology) Ability doesn't work
Replies: 1
Views: 647

Re: Battlecast Soldier (Technology) Ability doesn't work

Hello Hunty,

It will be fixed on the next update.

Regards,
by Kramito
Tue Jul 04, 2017 6:22 am
Forum: Technical Support
Topic: Dont get chest and gold from purshase
Replies: 1
Views: 681

Re: Dont get chest and gold from purshase

Hello,

Could you please contact us at support@frozenshard.com with the username and the receipt and we'll help you as soon as possible.

Regards,
by Kramito
Mon Jul 03, 2017 6:30 am
Forum: Technical Support
Topic: Account bug
Replies: 1
Views: 685

Re: Account bug

Hello,

We can't delete your account, but if you open a new Facebook account and log in the browser and open the game, you will create a new account(level 1 without anything) if you want to start from the scratch.

Regards,
by Kramito
Fri Jun 30, 2017 6:35 am
Forum: Technical Support
Topic: cards on top of end level closing x's
Replies: 1
Views: 694

Re: cards on top of end level closing x's

Hello,

Thanks for the report, we're working in a change on how the UI works in the battlefield to prevent these kind of issues.

Regards,
by Kramito
Wed Jun 28, 2017 6:41 am
Forum: Technical Support
Topic: Large bronze chest 0 cards
Replies: 2
Views: 892

Re: Large bronze chest 0 cards

Hello Argeliam,

I've returned back the gold (you can claim it on the loot box) so you can purchase again the Large Bronze Chest.

Regards,
by Kramito
Wed Jun 28, 2017 6:37 am
Forum: Technical Support
Topic: bug de personajes
Replies: 4
Views: 1121

Re: bug de personajes

Hola Belkis,

Asegúrate que estás actualizado a la última version del juego si estás jugando en Android.

Un saludo,
by Kramito
Tue Jun 27, 2017 6:54 am
Forum: Technical Support
Topic: bug de personajes
Replies: 4
Views: 1121

Re: bug de personajes

Hola,

He mirado otra vez tus cuenta y estás ganando experiencia con ambas clases, he comprobado tu experiencia actual, con la que tenías hace horas y aumentado tanto en tu Nigromante como en el Brujo. Funciona correctamente.

saludos,
by Kramito
Mon Jun 26, 2017 7:08 am
Forum: General Discussion
Topic: Some suggestions
Replies: 2
Views: 1440

Re: Some suggestions

Hello,

We're happy with the Warlock's passive and about the Monk, we're testing a few changes to improve the Monk's passive on the next balance update.

Regards,

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