Search found 274 matches

by Kramito
Tue Jul 25, 2017 6:28 am
Forum: Technical Support
Topic: Can't Change My Screen Name
Replies: 3
Views: 989

Re: Can't Change My Screen Name

Hello,

Could you please tell me on which device are you playing, we're testing it here and we can change the name without any issue.

About the Guild names on the map is a good suggestion, we'll added to the list.

Regards,
by Kramito
Tue Jul 25, 2017 6:25 am
Forum: General Discussion
Topic: Essence Cards Purchased with Raid Points
Replies: 4
Views: 1666

Re: Essence Cards Purchased with Raid Points

Hello Eldrythe, The Essence should not be visible in your collection (on the next update we changed the Deckbuilder so it'll be easy to see your craft materials). The essences are used to craft the Heroic versions of the card, if you go to an Heroic card on the deckbuilder and click craft, you will ...
by Kramito
Mon Jul 24, 2017 6:20 am
Forum: General Discussion
Topic: Improvement Suggestions
Replies: 2
Views: 1010

Re: Improvement Suggestions

Hello Eldrythe,

Thanks for your suggestions, we'll take them in consideration for the next update (for example the "waiting for opponent" message is already changed for the next update).

Regards,
by Kramito
Thu Jul 20, 2017 6:21 am
Forum: Technical Support
Topic: Quest Shop
Replies: 1
Views: 684

Re: Quest Shop

Hello,

Fixed, I've sent you the two cards to your account, you can claim them on the Lootbox.

Regards,
by Kramito
Wed Jul 19, 2017 7:02 am
Forum: Technical Support
Topic: Vulcanusaur
Replies: 2
Views: 759

Re: Vulcanusaur

Hello, The "Affinity" abilities all are the same "your minion" (just one, not "minions" in plural) gain the buff. We'll see if we can change the wording if it's too confusing in future updates. About undo the crafting, we usually don't do this, but as good faith and you...
by Kramito
Fri Jul 14, 2017 6:32 am
Forum: Technical Support
Topic: Quest Shop and Craft bug (Wolf Rider)
Replies: 3
Views: 944

Re: Quest Shop and Craft bug (Wolf Rider)

Hello,

Thanks for your honesty but I double check it and indeed you did not receive one of them (there's an issue with this purchase that we fixed on the next update).

Regards,
by Kramito
Thu Jul 13, 2017 6:40 am
Forum: Technical Support
Topic: Player stuck in guild
Replies: 1
Views: 621

Re: Player stuck in guild

Hello,

Solved, the player is no longer visible in the guild.

Regards,
by Kramito
Tue Jul 11, 2017 6:32 am
Forum: Technical Support
Topic: Quest Shop and Craft bug (Wolf Rider)
Replies: 3
Views: 944

Re: Quest Shop and Craft bug (Wolf Rider)

Hello,

I've sent you the missing wolf rider, you can claim it on the Lootbox.

Cheers,
by Kramito
Mon Jul 10, 2017 6:40 am
Forum: Technical Support
Topic: Battlecast Soldier (Technology) Ability doesn't work
Replies: 1
Views: 558

Re: Battlecast Soldier (Technology) Ability doesn't work

Hello Hunty,

It will be fixed on the next update.

Regards,
by Kramito
Tue Jul 04, 2017 6:22 am
Forum: Technical Support
Topic: Dont get chest and gold from purshase
Replies: 1
Views: 590

Re: Dont get chest and gold from purshase

Hello,

Could you please contact us at support@frozenshard.com with the username and the receipt and we'll help you as soon as possible.

Regards,

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