Search found 280 matches

by Kramito
Fri Aug 30, 2019 9:55 am
Forum: Game Announcements
Topic: Summer Sale!
Replies: 1
Views: 133

Re: Summer Sale!

Hello,

The offer is back this weekend, if you missed the last one or you want to to enjoy again the offer will be available for three days.

Regards,
by Kramito
Mon Aug 26, 2019 9:51 am
Forum: Technical Support
Topic: where is my credit?
Replies: 1
Views: 51

Re: where is my credit?

Hello,

I've checked the chests that you opened on Saturday and the silver chest that you opened gave you cards.

Is it possible that you're talking to another day?

Regards,
by Kramito
Wed Jul 24, 2019 7:19 am
Forum: General Discussion
Topic: Reasons why i leave
Replies: 1
Views: 165

Re: Reasons why i leave

Hello, Thanks for your feedback, we feel really sorry that you left the game. As always we'll review your feedback about the chests and the cost for a future update. Actually we did increase the legendary chance when we created the brotherhood chests and we think that we can increase the amount of B...
by Kramito
Wed Jul 03, 2019 6:33 am
Forum: General Discussion
Topic: New content
Replies: 17
Views: 1839

Re: New content

Hello,

We understand you and we'll try to do our best to add more things to the game (and we'll try to do an update really soon to unlock the latest class so all of you can try it!)

Regards,
by Kramito
Mon Jul 01, 2019 6:39 am
Forum: General Discussion
Topic: New content
Replies: 17
Views: 1839

Re: New content

Hello,

This a good suggestion, we'll try to unlock that class as soon as possible (it will require an update but we'll try to do it in a few weeks with some other adjustments).

Regards,
by Kramito
Fri Jun 21, 2019 6:59 am
Forum: Technical Support
Topic: Spell cost modifiers
Replies: 1
Views: 203

Re: Spell cost modifiers

Hello,

Thanks for your report, we'll try to fix as soon as possible.

Regards,
by Kramito
Thu Jun 06, 2019 7:38 am
Forum: Technical Support
Topic: Bought special offer - nothing
Replies: 1
Views: 171

Re: Bought special offer - nothing

Hello,

Could you please contact us at support@frozenshard.com and gives the payment ID and your username.

To see the payment ID go to: https://secure.facebook.com/settings?tab=payments

Regards,
by Kramito
Tue Jun 04, 2019 6:55 am
Forum: Technical Support
Topic: Server Issue - 04-06-2019
Replies: 0
Views: 142

Server Issue - 04-06-2019

Hello,

We're investigating an issue with the server and we're currently working on get it fix as soon as possible.

We're truly sorry for all the inconvenience.

Regards,
by Kramito
Mon Jun 03, 2019 8:20 am
Forum: Technical Support
Topic: Stars for completing levels not showing
Replies: 1
Views: 172

Re: Stars for completing levels not showing

Hello,

Do you have any score in that level? Did the problem appear after you tried the level again or was the firs time?

Regards,
by Kramito
Wed May 29, 2019 6:53 am
Forum: General Discussion
Topic: New content
Replies: 17
Views: 1839

Re: New content

Hello, We're working on it right now but I'm afraid that won't be ready for the end of the month due to the PvP revamp, I can't give you an exact date right now, when we have the new PvP changes ready I'll be able to estimate the exact day from the next month (it can be the first week or the second ...

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