Search found 39 matches

by cgascons
Mon Jan 14, 2019 7:29 am
Forum: Technical Support
Topic: Purchases not available
Replies: 1
Views: 117

Re: Purchases not available

Hi,

We are very sorry about the issue you experienced, the hotfix build was uploaded yesterday in both iOS and Android and the Shop should be working as intended by now.
We apologize for the inconveniences this issue may have caused you.

Regards,
by cgascons
Mon Nov 19, 2018 9:11 am
Forum: General Discussion
Topic: New Update, coming Nov 19, 2018. (Battle Pass + Friendly PvP)
Replies: 1
Views: 202

New Update, coming Nov 19, 2018. (Battle Pass + Friendly PvP)

Dear players, We have been lately working on a couple of new features that we are sure you will like: - Battle Pass : You are right, this is exactly what you are thinking it is. We have developed a new series of Challenges, which you will be able to do every month. These are the details of this feat...
by cgascons
Mon Oct 22, 2018 4:11 pm
Forum: General Discussion
Topic: Connection issue
Replies: 4
Views: 415

Re: Connection issue

Hi, Our server team has been working on this issue since yesterday at 19h (when it was first tracked by our emergency systems) and it was fixed 30 minutes ago (17.30h CET). The game should be fully accessible now, we are also aware that this has caused some issues on your end and we will try to comp...
by cgascons
Mon Oct 22, 2018 4:10 pm
Forum: Technical Support
Topic: connection
Replies: 4
Views: 473

Re: connection

Hi, Our server team has been working on this issue since yesterday at 19h (when it was first tracked by our emergency systems) and it was fixed 30 minutes ago (17.30h CET). The game should be fully accessible now, we are also aware that this has caused some issues on your end and we will try to comp...
by cgascons
Mon Oct 22, 2018 6:30 am
Forum: Technical Support
Topic: Connection
Replies: 1
Views: 225

Re: Connection

Hi,
there is indeed a known issue that has been going on since yesterday on the server side and we are working on it to fix it ASAP.
Apologies for the trouble caused. We hope to have the system back up and running soon.
Regards
by cgascons
Mon Oct 22, 2018 6:30 am
Forum: General Discussion
Topic: Connection issue
Replies: 4
Views: 415

Re: Connection issue

Hi,
there is indeed a known issue that has been going on since yesterday on the server side and we are working on it to fix it ASAP.
Apologies for the trouble caused. We hope to have the system back up and running soon.
Regards
by cgascons
Mon Oct 22, 2018 6:30 am
Forum: Technical Support
Topic: connection
Replies: 4
Views: 473

Re: connection

Hi,
there is indeed a known issue that has been going on since yesterday on the server side and we are working on it to fix it ASAP.
Apologies for the trouble caused. We hope to have the system back up and running soon.
Regards
by cgascons
Fri Sep 28, 2018 1:33 pm
Forum: Game Announcements
Topic: Announcement regarding PvP
Replies: 0
Views: 695

Announcement regarding PvP

Dear players, As you know we try to do our best to listen to you: requests, suggestions, reports, etc... there's a specific request that you have been asking for a long time now and we have always moved back to the end of our to-do list since we were worried it could have really bad side effects. We...
by cgascons
Fri Sep 21, 2018 12:29 pm
Forum: Game Announcements
Topic: FrozenShard's 6th anniversary
Replies: 0
Views: 414

FrozenShard's 6th anniversary

Hey Summoners! It comes without saying that we wouldn't definitely be here without you, the players. We wanted to thank you for all this years of unconditional support, which came in so many different ways, and helped us create games for players as awesome as you guys. Since next week is FrozenShard...
by cgascons
Tue Jun 05, 2018 8:30 am
Forum: Game Announcements
Topic: Important announcement for Russian Players
Replies: 0
Views: 667

Important announcement for Russian Players

Dear players, We are aware of an issue affecting Russian players, their connectivity with our servers and even the download of the game itself. It looks like Russia is blocking around 20 million ips (the number keeps rising) in a macro operation affecting Amazon Cloud Services (our backend solution)...

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