raid reward missing

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zacharie
Posts: 26
Joined: Thu Sep 24, 2015 3:32 pm

raid reward missing

Postby zacharie » Mon Apr 24, 2017 5:31 am

Hi,

Today raid reward missing for Baremara guild

Thx
Kramito
Site Admin
Posts: 141
Joined: Wed Oct 07, 2015 8:52 am

Re: raid reward missing

Postby Kramito » Mon Apr 24, 2017 6:40 am

Hello Zacharie,

I've solved the issue (the rewards are now sent).

Cheers,
zacharie
Posts: 26
Joined: Thu Sep 24, 2015 3:32 pm

Re: raid reward missing

Postby zacharie » Mon Apr 24, 2017 9:06 am

thx !
lhasa
Posts: 1
Joined: Mon Aug 14, 2017 1:01 am

Re: raid reward missing

Postby lhasa » Mon Aug 14, 2017 1:37 am

it happened last week in France guild n now again....! plz fix it
trump
Posts: 4
Joined: Mon Aug 14, 2017 4:14 am

Re: raid reward missing

Postby trump » Mon Aug 14, 2017 4:29 am

Hi there,
I got same problem, no raid rewards for 2 weeks!
trump
Posts: 4
Joined: Mon Aug 14, 2017 4:14 am

Re: raid reward missing

Postby trump » Tue Aug 15, 2017 11:43 pm

is anybody here? i posted topic but no one replies.....!!!???
User avatar
memnoch
Posts: 9
Joined: Sat Jul 06, 2019 12:34 pm

Re: raid reward missing

Postby memnoch » Mon Aug 26, 2019 8:36 am

Hi there,

Same issue, no Multi Raid reward this Week for France Alliance, please fix it.

Kind Regards

Memnoch
Join France Alliance!!!
Kramito
Site Admin
Posts: 141
Joined: Wed Oct 07, 2015 8:52 am

Re: raid reward missing

Postby Kramito » Mon Aug 26, 2019 9:56 am

Hello,

I've checked the damage done and I can't see that you did the correct amount of damage but it seems that a player appears two times in the damage done (with the same amount) and may cause that you think that you killed the boss.

Regards,
User avatar
memnoch
Posts: 9
Joined: Sat Jul 06, 2019 12:34 pm

Re: raid reward missing

Postby memnoch » Wed Aug 28, 2019 8:15 am

Hi Kramito,

Thanks for answer, yes a player appeared 2 times with same amount, the Raid was "Completed", so there was no way to play it again.
How can it happen? (twice amount with same player)
How to avoid it?
Next time, where to report it (twice amount with same player)? I will report before week ends ;)

Memnoch
Join France Alliance!!!
Kramito
Site Admin
Posts: 141
Joined: Wed Oct 07, 2015 8:52 am

Re: raid reward missing

Postby Kramito » Fri Aug 30, 2019 7:04 am

Hello,

We're investigating the reason that the player appeared twice in the list. If it happens again please inform us before the end of the raid and we'll fix it.

Regards,

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