raid reward missing

[zacharie]

Hi,

Today raid reward missing for Baremara guild

Thx

[Kramito]

Hello Zacharie,

I've solved the issue (the rewards are now sent).

Cheers,

[zacharie]

thx !

[lhasa]

it happened last week in France guild n now again....! plz fix it

[trump]

Hi there,
I got same problem, no raid rewards for 2 weeks!

[trump]

is anybody here? i posted topic but no one replies.....!!!???

[memnoch]

Hi there,

Same issue, no Multi Raid reward this Week for France Alliance, please fix it.

Kind Regards

Memnoch

[Kramito]

Hello,

I've checked the damage done and I can't see that you did the correct amount of damage but it seems that a player appears two times in the damage done (with the same amount) and may cause that you think that you killed the boss.

Regards,

[memnoch]

Hi Kramito,

Thanks for answer, yes a player appeared 2 times with same amount, the Raid was "Completed", so there was no way to play it again.
How can it happen? (twice amount with same player)
How to avoid it?
Next time, where to report it (twice amount with same player)? I will report before week ends

Memnoch

[Kramito]

Hello,

We're investigating the reason that the player appeared twice in the list. If it happens again please inform us before the end of the raid and we'll fix it.

Regards,