Rewards Bug

Report bugs, crashes and any problem you encounter while playing Heroes Empire: TCG
User avatar
DUKUNDE
Posts: 75
Joined: Mon Oct 05, 2015 10:21 am

Rewards Bug

Postby DUKUNDE » Wed Jan 27, 2016 11:24 am

Hi guys,

didnt receive the alliance reward scroll for this week.
Others had the same issue.
Also I scored ~40k points and only received ~2.4k gold (expected something aroung 3.6k)

Cheers
(ign: gilgabro , alliance: TheSilence)

also: sometimes its possible to collect raid rewards twice
framer
Posts: 80
Joined: Wed Oct 07, 2015 5:43 pm

Re: Rewards Bug

Postby framer » Wed Jan 27, 2016 1:21 pm

Same here, no scroll and about 1k gold less than expected
nAFAI
Posts: 97
Joined: Fri Sep 25, 2015 10:14 am

Re: Rewards Bug

Postby nAFAI » Wed Jan 27, 2016 4:56 pm

Hey guys,

just to let you know we are busy reviewing the logs as we managed to catch this time the issue, we think we have found something, I will answer once I have more information and for the reimbursements.

Cheers!
ershan81
Posts: 59
Joined: Mon Nov 09, 2015 2:56 pm

Re: Rewards Bug

Postby ershan81 » Wed Jan 27, 2016 7:19 pm

same here, missing gold and scroll
Hisi
Posts: 10
Joined: Sat Oct 24, 2015 9:41 am

Re: Rewards Bug

Postby Hisi » Wed Jan 27, 2016 7:45 pm

same here - about 1k gold and one scroll missing...
nAFAI
Posts: 97
Joined: Fri Sep 25, 2015 10:14 am

Re: Rewards Bug

Postby nAFAI » Thu Jan 28, 2016 12:33 pm

Hey guys,

I will be doing the reimbursements of the packs, please if someone is still missing packs let them know to write to me in this thread.

Cheers!
Jernau
Posts: 18
Joined: Wed Dec 30, 2015 11:50 pm

Re: Rewards Bug

Postby Jernau » Thu Jan 28, 2016 12:42 pm

I also missed out on the weekly scroll reward. As far as I know our entire alliance did.
mhagus
Posts: 3
Joined: Thu Jan 28, 2016 7:34 pm

Re: Rewards Bug

Postby mhagus » Thu Jan 28, 2016 7:41 pm

I am also missing my weekly reward pack and about 1k gold.
nAFAI
Posts: 97
Joined: Fri Sep 25, 2015 10:14 am

Re: Rewards Bug

Postby nAFAI » Wed Feb 03, 2016 11:41 am

Hey guys,

Sorry for the late reply, I have reimbursed you the packs for the lat week, also as a side compensation instead of the 1000 golds that you were missing I have reimbursed you a Pile of gold valued in 2650 golds.

Apologies for the lates problems in the game, hits are coming from many different fronts and is hard to deal with everything, but we have made lots of progress in the last weeks.

Cheers!
ershan81
Posts: 59
Joined: Mon Nov 09, 2015 2:56 pm

Re: Rewards Bug

Postby ershan81 » Wed Feb 03, 2016 3:26 pm

thanks got it.

Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 1 guest