Page 1 of 1

Adventure Ladder

Posted: Wed Aug 24, 2016 12:38 pm
by framer
I just won a hard adventure and when I got back in the menu got the popup: "welcome to season 6". Now all my previous wins are gone and I'm set back to 0, while I was ranked #1.

Re: Adventure Ladder

Posted: Thu Aug 25, 2016 8:13 am
by cgascons
Hi Framer,

We know we had some issues yesterday but lucky for us it's an easy fix. Do you remember the amount of victories you had before the reset? Don't worry, we will add it up to the ones you completed since you experienced the issue yesterday.

Kind Regards,

Re: Adventure Ladder

Posted: Thu Aug 25, 2016 11:03 am
by framer
I had around 120 wins.

Re: Adventure Ladder

Posted: Thu Aug 25, 2016 12:52 pm
by cgascons
Ok framer, I will check that against our database and restore your old victores, I will need you to be offline, though. Please let me know by sending an e-mail to support@frozenshard.com as soon as you log off so I can quickly restore that into your account.

Cheers!