Adventure Ladder

Report bugs, crashes and any problem you encounter while playing Heroes Empire: TCG
framer
Posts: 80
Joined: Wed Oct 07, 2015 5:43 pm

Adventure Ladder

Postby framer » Wed Aug 24, 2016 12:38 pm

I just won a hard adventure and when I got back in the menu got the popup: "welcome to season 6". Now all my previous wins are gone and I'm set back to 0, while I was ranked #1.
User avatar
cgascons
Site Admin
Posts: 57
Joined: Fri Jul 10, 2015 2:12 pm

Re: Adventure Ladder

Postby cgascons » Thu Aug 25, 2016 8:13 am

Hi Framer,

We know we had some issues yesterday but lucky for us it's an easy fix. Do you remember the amount of victories you had before the reset? Don't worry, we will add it up to the ones you completed since you experienced the issue yesterday.

Kind Regards,
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
framer
Posts: 80
Joined: Wed Oct 07, 2015 5:43 pm

Re: Adventure Ladder

Postby framer » Thu Aug 25, 2016 11:03 am

I had around 120 wins.
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cgascons
Site Admin
Posts: 57
Joined: Fri Jul 10, 2015 2:12 pm

Re: Adventure Ladder

Postby cgascons » Thu Aug 25, 2016 12:52 pm

Ok framer, I will check that against our database and restore your old victores, I will need you to be offline, though. Please let me know by sending an e-mail to support@frozenshard.com as soon as you log off so I can quickly restore that into your account.

Cheers!
Christian "Stone" Gascons
Heroes Empire: TCG - Admin

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