Getting black screens in the middle of playing

Report bugs, crashes and any problem you encounter while playing Heroes Empire: TCG
framer2
Posts: 12
Joined: Wed Jul 27, 2016 11:37 am

Getting black screens in the middle of playing

Postby framer2 » Thu Jul 28, 2016 12:16 am

The last few days I've been getting black screens in the middle of playing. At first I thought it might just be my flash player, but after getting it in yet another hard adventure I noticed the cursor still changes in spots where I could click a card. So the game doesn't actually crash, it just goes completely black: http://imgur.com/a/kJDSF

I've already lost multiple hard adventures and pvp matches this way costing me gold and making it hard to compete for either of the monthly leagues.
Kramito
Site Admin
Posts: 148
Joined: Wed Oct 07, 2015 8:52 am

Re: Getting black screens in the middle of playing

Postby Kramito » Fri Jul 29, 2016 7:36 am

Hey framer2,

The black screen usually means a problem with the flash player. What browser are you using? Also do you know what version of flash are you running.

Regards,
framer2
Posts: 12
Joined: Wed Jul 27, 2016 11:37 am

Re: Getting black screens in the middle of playing

Postby framer2 » Fri Jul 29, 2016 1:02 pm

Google Chrome 52.0.2743.82
Flash version 22,0,0,209
Kramito
Site Admin
Posts: 148
Joined: Wed Oct 07, 2015 8:52 am

Re: Getting black screens in the middle of playing

Postby Kramito » Mon Aug 01, 2016 10:09 am

Thanks for the info, We'll check if we can do anything to help you.

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