[Important] Massive server switch soon. [EDITED!]

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ershan81
Posts: 59
Joined: Mon Nov 09, 2015 2:56 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby ershan81 » Tue Sep 20, 2016 5:13 pm

yesterday i had hit over 2400 dmg on expert raid but now its gone ????

solo raid is also reset!!!!
Adamastor
Posts: 13
Joined: Thu Jul 14, 2016 9:18 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby Adamastor » Tue Sep 20, 2016 5:41 pm

Ok, Im just writing this to give you guys a big thank you for the hard work you put in resolving the log in issues.

As I'm writing this Im finally able to log in the game and start exploring your wonderful game again.

Your work is apreciated, guys, ty!!!
ershan81
Posts: 59
Joined: Mon Nov 09, 2015 2:56 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby ershan81 » Tue Sep 20, 2016 5:58 pm

ershan81 wrote:yesterday i had hit over 2400 dmg on expert raid but now its gone ????

solo raid is also reset!!!!


ok it seems points are back when i hit again today
ClubSpirit
Posts: 9
Joined: Wed Apr 20, 2016 9:27 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby ClubSpirit » Tue Sep 20, 2016 9:42 pm

Hi Guys,

I updated and able to log in again.
THANKS for resolving the issue.

A quick feedback:

I only played the 4 Daily raid chances (solo & alliance one) and then i saw the msg reported in the screenshot in the alliance chat... From the screenshot you can see 3 of them but it was repeated 22 times :shock: ;)

Just so you know one of the bugs..i guess .

Regards
Club.
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image.jpeg
22 msg in alliance chat
Maximus_Prime
Posts: 46
Joined: Thu Aug 18, 2016 1:14 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby Maximus_Prime » Wed Sep 21, 2016 12:43 am

PvP wait times are very long. 4mins i have waited at times. Also, pvp fights often freeze.
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cgascons
Site Admin
Posts: 57
Joined: Fri Jul 10, 2015 2:12 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby cgascons » Wed Sep 21, 2016 6:57 am

Hi guys,

Thanks for the kind words. It actually was a tricky one to find that log in error since it only was affecting a few Kongregate players. All set now! Regarding the rest of the issues, just letting you know we are investigating the Raids issues as we speak, the points vanishing and the chat messages received, we will obviously give priority to the points one but we will try to have them both fixed by today.

We will also take a look to those PvP freezings, it might be something related with the gameplay since we haven't seen any server errors so far.

I appreciate if you guys could keep reporting these kind of errors so we can let them fixed in the new servers. There have been literally tons of changes (we practically changed everything technically speaking) and it's quite easy to have missed some stuff in the way.

Thanks again!
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
adamastorus
Posts: 10
Joined: Thu Sep 15, 2016 1:18 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby adamastorus » Wed Sep 21, 2016 9:50 am

Hi Guys

Dunno what you've done yesterday but was well done ;)

GOOD JOB!!!

One of ours iOS players already manage to Login, so, sounds good!

Anyway, he asked me to report you this:
" I play in RAID expert, as the other Guild members are doing.
Guild seems to receive Alliance points for this, but to me, it's just like I was playing alone.
I see 97% done, instead of the guys said guild manage (75%)"

He also had some problems with "buying a pile of gold". Is this with you or with Kongregate?

Best Regards from a sunshining Lisbon.
Portugal
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cgascons
Site Admin
Posts: 57
Joined: Fri Jul 10, 2015 2:12 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby cgascons » Wed Sep 21, 2016 12:44 pm

Hey Adam,

Thanks for the nice words, step by step it's getting all fixed. Regarding the iOS player, is he having issues buying from his mobile device or does he also have an account on Kongregate and can't purchase. If we could send us an e-mail to support@frozenshard.com or post here would be awesome!

Thanks!
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
Maximus_Prime
Posts: 46
Joined: Thu Aug 18, 2016 1:14 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby Maximus_Prime » Fri Sep 23, 2016 3:50 am

In shop offers, when i click on a card to see description it does nothing.
I also noticed when i tried a facebook pvp and then went to normal pvp again it defaulted to fb. I had to restart.
Kramito
Site Admin
Posts: 135
Joined: Wed Oct 07, 2015 8:52 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby Kramito » Fri Sep 23, 2016 7:26 am

Hello!

Both issues will be fixed in the next build (really soon!)

Thanks for reporting!

Cheers,

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