[Important] Massive server switch soon. [EDITED!]

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cgascons
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[Important] Massive server switch soon. [EDITED!]

Postby cgascons » Thu Aug 25, 2016 10:12 am

Dear Players,

As I'm sure you have already noticed, the overall stability of the game interacting with the servers hasn't been optimal lately.

Some of you already know that since we are a small company, we have to outsource many of our services in order to be able to bring our games to life. One of the things that we trusted to 3rd parties is the backend (the servers). The reason for this is simple, we need to be able to focus on releasing games rather than code our own servers, which would delay us quite long due to its complexity.

Said that, we know that it's been quite a while since the last update, but there's a reason for that: we have been working hard on releasing this new build which will mainly has completely changed the way we connect with the servers. So we are currently switching to a different backend services company which hopefully will offer a more suitable solution for our requirements.

We believe we are a company which really cares about its customers, and the fact of not being able to react inmediately and fix right away anything that happens due to the fact of relying on 3rd parties isn't something we really like, that's why we need a change is needed.

There will be a few changes that must be taken into consideration:

1 - There's going to be a data migration, which means that the servers will be a few hours completely down. Hence, you won't be able to log in the game at all. There's an exception: those logging in via a mobile device will be able to play (in offline mode) but beware! Once the migration is finished, the data that will be in the new servers will be the one read just before the shutdown, so if you advance playing we can not grant you there won't be a data rollback.
2 - This is going to be a soft migration, which means that we will first launch it in specific platforms, just to make extra sure the transition is smooth. Our temporary schedule is: first Facebook & Kongregate platforms, followed by Android (probably the day after), and a week later iOS. This means that if any of you play on an iOS device and doesn't want to wait until the release is done we strongly suggest to link the game to Facebook, so you can keep playing with your browser while Apple reviews and accepts the submitted build (usually takes from 4 to 5 days).
3 - There's also good news. The new servers come with a few cool features that we didn't have before, like real time events. This means that all the connectivity with the server will be faster. For instance, PvP movements will arrive immediately to the player no matter the device or browser you are playing in, we will also have faster chats responses, etc...
4 - In addition to all this, we have added some cool features such as:

    4.1 - A bunch of new Push Notifications which will notify the players about their current guild raid progress, etc... (only for mobile users)
    4.2 - Increased security purchasing products to avoid hacking.
    4.3 - Auction House stability fixed.
    4.4 - Rewards system is now a complete automatic system which will add the rewards to the players account from the server instead of from the client's device.
    In addition, all the rewards (PvP, Dungeons, Guilds, Raids) will be shown in a "Loot" icon in the map, specifying to which feature of the game corresponds each reward.
    4.5 - In addition, we have significantly reduced the bots amount in PvP. Depending on the player rating, the bots will have much lesser chance to appear, to none.

5 - Also, bear in mind that the Auction House will be shutdown 6 hours before the migration and will be reopened in the new servers.

We are confident that this update will allow us to keep focusing on creating games rather than fixing issues every week and we want to sincerely thank you for your patience to all those who managed to stay in the game and helped us every day by reporting every issue we have had.

We will announce the exact date of the migration to start soon, but it's scheduled for some day before September, stay tuned for more info!

Kind Regards,
Christian "Stone" Gascons
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ershan81
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Re: [Important] Massive server switch soon.

Postby ershan81 » Wed Aug 31, 2016 4:02 pm

is it done?
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cgascons
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Re: [Important] Massive server switch soon.

Postby cgascons » Thu Sep 01, 2016 8:28 am

Not yet ershan,

This is an extremely dedicated migration and we want to make extra sure that everything will go smooth. The downtime for maintenance that was scheduled for today is something related to our old backend service since they are updating their engine, I know, bad timing.

I will make sure to write again in this topic the day/s before the migration takes place.

Kind Regards,
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
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cgascons
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Re: [Important] Massive server switch soon.

Postby cgascons » Wed Sep 14, 2016 5:31 pm

Hi guys,

Just FYI, we have scheduled the maintenance for tomorrow Thursday, 15th at 11h AM CET Time. The maintenance shouldn't take longer than 1 or 2 hours, we will keep you informed.

Please, be aware that the auctions will not be recoverable, so we encourage you not to place any bid / auction tomorrow starting at 5h AM CET.

In addition, if you are playing via a mobile device, please bear in mind that you may lose your offline progress after the migration.

Do not hesitate on letting us know if there's any other question you have.

Kind Regards,
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
ershan81
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Joined: Mon Nov 09, 2015 2:56 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby ershan81 » Thu Sep 15, 2016 3:53 pm

when will it finish? its already 5pm
ClubSpirit
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Joined: Wed Apr 20, 2016 9:27 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby ClubSpirit » Thu Sep 15, 2016 9:33 pm

Hi Guys,

Still can't login...
(I added a screenshot)

It re-direct me to apple store to download tge new version (or update) but there is nothing bew there.

Any tine frame for when the maintainance (or issues) will be over?

Thanks in advance
ClubSpirit
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Still can't login
Maximus_Prime
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Re: [Important] Massive server switch soon. [EDITED!]

Postby Maximus_Prime » Thu Sep 15, 2016 11:51 pm

ClubSpirit wrote:Hi Guys,

Still can't login...
(I added a screenshot)

It re-direct me to apple store to download tge new version (or update) but there is nothing bew there.

Any tine frame for when the maintainance (or issues) will be over?

Thanks in advance
ClubSpirit


Ahaa, i am glad to see that i am not the only one unable to log in. It says download v1.1.7 but its not on playstore.
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cgascons
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Re: [Important] Massive server switch soon. [EDITED!]

Postby cgascons » Fri Sep 16, 2016 7:22 am

Hi guys,

We are still working on it, our ETA is to be finished at 13h CET. That message you see is our only way to "block" the players from getting into the game. We will make sure to create a more detailed message for the next time, sorry about that! We will announce here in the forums and in the Menu Screen "news" (in green) as soon as it's live.

Thanks for the patience,
Christian "Stone" Gascons
Heroes Empire: TCG - Admin
ClubSpirit
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Joined: Wed Apr 20, 2016 9:27 am

Re: [Important] Massive server switch soon. [EDITED!]

Postby ClubSpirit » Fri Sep 16, 2016 9:19 am

Hi,

Thank you for replying .
We will wait patiently ;) :D

One more question: after the manteinance is over and the game will be live again.. Will it work with ios.10? I ve been waiting to upgrade to ios.10 cause it could give problems with the game...

Thanks again
Have a nice day

Club.
ershan81
Posts: 59
Joined: Mon Nov 09, 2015 2:56 pm

Re: [Important] Massive server switch soon. [EDITED!]

Postby ershan81 » Fri Sep 16, 2016 3:42 pm

why dont you simly announce that the game is ended and stop wasting peoples time and interest.

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