Search found 148 matches

by Kramito
Mon Jan 02, 2017 5:31 am
Forum: Technical Support
Topic: Reward missing
Replies: 5
Views: 4116

Re: Reward missing

Hey,

We're checking the issue with the raid again, we're really sorry for the trouble.

Regards,
by Kramito
Mon Dec 26, 2016 11:41 am
Forum: Technical Support
Topic: Raids not working 26/12
Replies: 1
Views: 2042

Raids not working 26/12

Hello guys,

We're checking an issue with the raids, we have limited service right now but we'll try to fix it as soon as possible.

Thanks for your patience.
by Kramito
Sat Dec 17, 2016 12:20 am
Forum: Technical Support
Topic: Whats up with dark ritual power?
Replies: 1
Views: 1935

Re: Whats up with dark ritual power?

Hey,

As I said in the other post, it should be fixed in a few moments (refresh if you're in browser & Kong) and if it's Android you need to wait 30-60 minutes and it'll be fixed.

Cheers,
by Kramito
Sat Dec 17, 2016 12:19 am
Forum: Technical Support
Topic: DR 'nerfed' ???
Replies: 4
Views: 3504

Re: DR 'nerfed' ???

Hey,

It was an unintended change on today's update and we have reverted it back. It should work as always (it'll take a few minutes to be active in Facebook & Kong and a 30-60 minutes in Android).

Cheers,
by Kramito
Fri Dec 16, 2016 12:09 pm
Forum: Technical Support
Topic: Raid and solo raid quests
Replies: 1
Views: 2141

Re: Raid and solo raid quests

Hey Thunderclaw,

We have just updated the game with a new patch and we fixed several issues (specially on PvP) and the problem that you mentioned is fixed too on this new build.

Thanks for taking your time and warn us about this.

Cheers!
by Kramito
Tue Oct 18, 2016 7:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4565

Re: Weekly rewards?

Hey,

We gave the rewards to all alliance members and we sent back the missing raid rewards from the previous weeks. (if you were talking about this).

Cheers,
by Kramito
Tue Oct 18, 2016 7:41 am
Forum: Technical Support
Topic: Game crashes on wifi!
Replies: 3
Views: 2846

Re: Game crashes on wifi!

Hey,

We'll do more tests with a device with Lollipop to see if we can figure out what's happening to you.

Thanks for the info!
by Kramito
Mon Oct 17, 2016 9:58 am
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4565

Re: Weekly rewards?

Hello Thunderclaw, I've checked this week and I can see that you claimed the alliance rewards (2072 golds and pack) and I've checked other members of your alliance and they received rewards too. The rewards are given on Mondays, let me know if you're talking about raid rewards or I'm missing somethi...
by Kramito
Mon Oct 17, 2016 9:44 am
Forum: Technical Support
Topic: PvP keeps terminating my session
Replies: 3
Views: 2500

Re: PvP keeps terminating my session

About the "termination session" we just deployed a new version in the server and should be fixed.
by Kramito
Mon Oct 17, 2016 9:27 am
Forum: Technical Support
Topic: PvP keeps terminating my session
Replies: 3
Views: 2500

Re: PvP keeps terminating my session

Hello,

We're really sorry for that, we understand that we had too many problems with this migration but we're spending all our time on fix all these issues for once and for all.

Regards,

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