Search found 148 matches

by Kramito
Mon Feb 13, 2017 7:28 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 2577

Re: Quest doesn't work... sometimes

Hello, About the dailies I'm trying right now and I can't find a way to not claim/finish them, it always work. If it happens again could you please let me know what exactly happened? About the raid, I'll check it again that quest, but you gain the quest when you claim the reward on the lootbox. Chee...
by Kramito
Mon Feb 13, 2017 7:23 am
Forum: Technical Support
Topic: Power change
Replies: 3
Views: 2589

Re: Power change

Hey Zacharie,

Thanks for the report, we'll take a look into this.

Cheers,
by Kramito
Sat Feb 11, 2017 1:28 pm
Forum: Technical Support
Topic: Quest Shop Problem
Replies: 0
Views: 2503

Quest Shop Problem

Hello,

We found an issue while purchasing packs on the Quest Shop. The problem has been solved and we restore back the packs that couldn't be claimed via gifts. You can claim the packs on the shopscreen -> gift button.

Regards,
by Kramito
Mon Jan 30, 2017 2:45 pm
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4568

Re: Weekly rewards?

And now it's solved, you should receive the rewards on your loot box.

Cheers!
by Kramito
Mon Jan 30, 2017 10:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4568

Re: Weekly rewards?

Hello,

We're looking into, we'll contact you as soon possible.

Cheers,
by Kramito
Mon Jan 30, 2017 7:38 am
Forum: Technical Support
Topic: DR 'nerfed' ???
Replies: 4
Views: 3522

Re: DR 'nerfed' ???

Hey Thunderclaw,

We'll investigate the issue that you mentioned to fix it.

Thanks for the report.
by Kramito
Thu Jan 26, 2017 7:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: Update
Replies: 4
Views: 3048

Re: Update

Hello Thunderclaw, We're monitoring all games and I've checked yours in particular. I can see that when you joined that match you got disconnected at 22h approx. Did you remember if you loss connection or another piece of information that would be useful? Also, there's another match around 19h where...
by Kramito
Tue Jan 03, 2017 1:42 pm
Forum: Heroes Empire: TCG Official Forums
Topic: update version got problems
Replies: 1
Views: 2034

Re: update version got problems

We have just updated the Android version to fix this issue. You can update the game without any issue.
by Kramito
Tue Jan 03, 2017 12:59 pm
Forum: Technical Support
Topic: Android Issue
Replies: 1
Views: 1887

Re: Android Issue

Hello,

The issue has been fixed and you can update the game now without any issue. We're still working to resolve some issues with the connection/PvP.

Thanks for your understanding

Regards,
by Kramito
Tue Jan 03, 2017 7:47 am
Forum: Technical Support
Topic: Raid not working
Replies: 3
Views: 2468

Re: Raid not working

Hello,

The raids are now available again, about the rewards we'll do our best to get back the rewards from the next week but it takes time.

Regards,

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