Search found 148 matches

by Kramito
Mon Mar 13, 2017 7:20 am
Forum: Heroes Empire: TCG Official Forums
Topic: More decks
Replies: 3
Views: 2767

Re: More decks

Hello,

We have plans to change from 5 to 10 decks, but there are other priorities right now (the change is not minimal due to players already bought the decks from 3-5).

Regards,
by Kramito
Fri Mar 10, 2017 7:42 am
Forum: Technical Support
Topic: can not log in issue after update the latest
Replies: 2
Views: 2506

Re: can not log in issue after update the latest

Hello,

The issue should be fixed, are you still having the same problem?

Let me know and I'd check it again.

Regards,
by Kramito
Thu Mar 09, 2017 2:21 pm
Forum: Technical Support
Topic: Android Issue - 08/03 (Solved)
Replies: 1
Views: 1782

Re: Android Issue - 08/03

The issue has been resolved.

As compensation, we've sent a pack to all players that logged in during the last two days.

Thanks for your time and understanding.
by Kramito
Thu Mar 09, 2017 7:48 am
Forum: Technical Support
Topic: Power change
Replies: 3
Views: 2707

Re: Power change

Hey Thunderclaw,

We found the issue and it's fixed (internally). We'll do an update shortly.

Regards,
by Kramito
Wed Mar 08, 2017 5:20 pm
Forum: Technical Support
Topic: Android Issue - 08/03 (Solved)
Replies: 1
Views: 1782

Android Issue - 08/03 (Solved)

Hello, It seems there’s a problem within the google servers and several Android users are affected. We’re currently investigating and we’ll provide with more info when we have it. Because the issue is not located in our servers, you can still play on Facebook/Kong or iOS. iOS: https://itunes.apple.c...
by Kramito
Fri Mar 03, 2017 2:37 pm
Forum: Heroes Empire: TCG Official Forums
Topic: About the Auction House
Replies: 0
Views: 2766

About the Auction House

Hello Players, On the last update we did a few changes on the Auction House and how the system works. Fix: - Fixed an issue when you couldn’t bid in an Auction or the Auction finishes with more than one player bidding. Changes: - The Bid Price now changes depending on the rarity of the card (similar...
by Kramito
Fri Feb 17, 2017 7:45 am
Forum: Technical Support
Topic: Bug???
Replies: 1
Views: 1872

Re: Bug???

Hello,

We're going to check this match to see what happened. Thanks for keep reporting this to help us.

Cheers,
by Kramito
Fri Feb 17, 2017 7:31 am
Forum: Heroes Empire: TCG Official Forums
Topic: Mistake on a card
Replies: 1
Views: 1790

Re: Mistake on a card

Hey Zacharie,

Thanks for the report, we'll update the text with the correct number.

Regards,
by Kramito
Tue Feb 14, 2017 7:16 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 2678

Re: Quest doesn't work... sometimes

Hey,

Thanks Zacharie, I'll check it.

Cheers,
by Kramito
Mon Feb 13, 2017 10:48 am
Forum: Technical Support
Topic: Mystic pack.... doesn't work
Replies: 2
Views: 2212

Re: Mystic pack.... doesn't work

Hello Zacharie,

We found an issue with gold offer packs, that players couldn't claim the cards after purchasing them.

We've reimbursed all packs and they're at the Shopscreen->Gift button.

Regards,

Go to advanced search