Search found 141 matches

by Kramito
Fri Feb 17, 2017 7:31 am
Forum: Heroes Empire: TCG Official Forums
Topic: Mistake on a card
Replies: 1
Views: 1538

Re: Mistake on a card

Hey Zacharie,

Thanks for the report, we'll update the text with the correct number.

Regards,
by Kramito
Tue Feb 14, 2017 7:16 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 2269

Re: Quest doesn't work... sometimes

Hey,

Thanks Zacharie, I'll check it.

Cheers,
by Kramito
Mon Feb 13, 2017 10:48 am
Forum: Technical Support
Topic: Mystic pack.... doesn't work
Replies: 2
Views: 1817

Re: Mystic pack.... doesn't work

Hello Zacharie,

We found an issue with gold offer packs, that players couldn't claim the cards after purchasing them.

We've reimbursed all packs and they're at the Shopscreen->Gift button.

Regards,
by Kramito
Mon Feb 13, 2017 7:28 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 2269

Re: Quest doesn't work... sometimes

Hello, About the dailies I'm trying right now and I can't find a way to not claim/finish them, it always work. If it happens again could you please let me know what exactly happened? About the raid, I'll check it again that quest, but you gain the quest when you claim the reward on the lootbox. Chee...
by Kramito
Mon Feb 13, 2017 7:23 am
Forum: Technical Support
Topic: Power change
Replies: 3
Views: 2247

Re: Power change

Hey Zacharie,

Thanks for the report, we'll take a look into this.

Cheers,
by Kramito
Sat Feb 11, 2017 1:28 pm
Forum: Technical Support
Topic: Quest Shop Problem
Replies: 0
Views: 2023

Quest Shop Problem

Hello,

We found an issue while purchasing packs on the Quest Shop. The problem has been solved and we restore back the packs that couldn't be claimed via gifts. You can claim the packs on the shopscreen -> gift button.

Regards,
by Kramito
Mon Jan 30, 2017 2:45 pm
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4125

Re: Weekly rewards?

And now it's solved, you should receive the rewards on your loot box.

Cheers!
by Kramito
Mon Jan 30, 2017 10:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: Weekly rewards?
Replies: 7
Views: 4125

Re: Weekly rewards?

Hello,

We're looking into, we'll contact you as soon possible.

Cheers,
by Kramito
Mon Jan 30, 2017 7:38 am
Forum: Technical Support
Topic: DR 'nerfed' ???
Replies: 4
Views: 3140

Re: DR 'nerfed' ???

Hey Thunderclaw,

We'll investigate the issue that you mentioned to fix it.

Thanks for the report.
by Kramito
Thu Jan 26, 2017 7:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: Update
Replies: 4
Views: 2745

Re: Update

Hello Thunderclaw, We're monitoring all games and I've checked yours in particular. I can see that when you joined that match you got disconnected at 22h approx. Did you remember if you loss connection or another piece of information that would be useful? Also, there's another match around 19h where...

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