Search found 135 matches

by Kramito
Thu Mar 09, 2017 7:48 am
Forum: Technical Support
Topic: Power change
Replies: 3
Views: 1977

Re: Power change

Hey Thunderclaw,

We found the issue and it's fixed (internally). We'll do an update shortly.

Regards,
by Kramito
Wed Mar 08, 2017 5:20 pm
Forum: Technical Support
Topic: Android Issue - 08/03 (Solved)
Replies: 1
Views: 1240

Android Issue - 08/03 (Solved)

Hello, It seems there’s a problem within the google servers and several Android users are affected. We’re currently investigating and we’ll provide with more info when we have it. Because the issue is not located in our servers, you can still play on Facebook/Kong or iOS. iOS: https://itunes.apple.c...
by Kramito
Fri Mar 03, 2017 2:37 pm
Forum: Heroes Empire: TCG Official Forums
Topic: About the Auction House
Replies: 0
Views: 1794

About the Auction House

Hello Players, On the last update we did a few changes on the Auction House and how the system works. Fix: - Fixed an issue when you couldn’t bid in an Auction or the Auction finishes with more than one player bidding. Changes: - The Bid Price now changes depending on the rarity of the card (similar...
by Kramito
Fri Feb 17, 2017 7:45 am
Forum: Technical Support
Topic: Bug???
Replies: 1
Views: 1358

Re: Bug???

Hello,

We're going to check this match to see what happened. Thanks for keep reporting this to help us.

Cheers,
by Kramito
Fri Feb 17, 2017 7:31 am
Forum: Heroes Empire: TCG Official Forums
Topic: Mistake on a card
Replies: 1
Views: 1357

Re: Mistake on a card

Hey Zacharie,

Thanks for the report, we'll update the text with the correct number.

Regards,
by Kramito
Tue Feb 14, 2017 7:16 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 1962

Re: Quest doesn't work... sometimes

Hey,

Thanks Zacharie, I'll check it.

Cheers,
by Kramito
Mon Feb 13, 2017 10:48 am
Forum: Technical Support
Topic: Mystic pack.... doesn't work
Replies: 2
Views: 1562

Re: Mystic pack.... doesn't work

Hello Zacharie,

We found an issue with gold offer packs, that players couldn't claim the cards after purchasing them.

We've reimbursed all packs and they're at the Shopscreen->Gift button.

Regards,
by Kramito
Mon Feb 13, 2017 7:28 am
Forum: Technical Support
Topic: Quest doesn't work... sometimes
Replies: 3
Views: 1962

Re: Quest doesn't work... sometimes

Hello, About the dailies I'm trying right now and I can't find a way to not claim/finish them, it always work. If it happens again could you please let me know what exactly happened? About the raid, I'll check it again that quest, but you gain the quest when you claim the reward on the lootbox. Chee...
by Kramito
Mon Feb 13, 2017 7:23 am
Forum: Technical Support
Topic: Power change
Replies: 3
Views: 1977

Re: Power change

Hey Zacharie,

Thanks for the report, we'll take a look into this.

Cheers,
by Kramito
Sat Feb 11, 2017 1:28 pm
Forum: Technical Support
Topic: Quest Shop Problem
Replies: 0
Views: 1717

Quest Shop Problem

Hello,

We found an issue while purchasing packs on the Quest Shop. The problem has been solved and we restore back the packs that couldn't be claimed via gifts. You can claim the packs on the shopscreen -> gift button.

Regards,

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