Search found 148 matches

by Kramito
Fri Feb 23, 2018 7:38 am
Forum: Technical Support
Topic: Team Raid heals between runs
Replies: 1
Views: 1844

Re: Team Raid heals between runs

Hello,

We're aware of this issue and we fixed for the next update. We're really sorry about that and we'll try to do the update as soon as possible.

Regards,
by Kramito
Tue Jan 09, 2018 7:26 am
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 3009

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

All the rewards have been sent and we gifted all players with an extra chest.

Regards,
by Kramito
Mon Jan 08, 2018 10:04 am
Forum: Heroes Empire: TCG Official Forums
Topic: Recurring issue on raid done no reward for Alliance Spartacus
Replies: 2
Views: 2510

Re: Recurring issue on raid done no reward for Alliance Spartacus

Hello,

It should be fixed now (all rewards sent) and as compensation for all these issues we're sending an extra gift (a chest) to all players.

Regards,
by Kramito
Tue Jan 02, 2018 5:48 pm
Forum: Technical Support
Topic: i question why a plus 50% on pvp matches not working
Replies: 2
Views: 2143

Re: i question why a plus 50% on pvp matches not working

Hello,

at first view I can't see any problem, but we'll investigate if there's any problem when you round up the number.

Regards,
by Kramito
Tue Jan 02, 2018 5:47 pm
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 3009

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

We're reimbursing all rewards to all players right now.

Regards,
by Kramito
Thu Dec 21, 2017 7:45 am
Forum: Heroes Empire: TCG Official Forums
Topic: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP
Replies: 2
Views: 2007

Re: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP

Hello,

I'm going to say it once only, do not write the entire post in caps. We answered your emails about this topic and as we said, there's a update ready to fix this problem.

Regards,
by Kramito
Thu Aug 17, 2017 10:22 am
Forum: Technical Support
Topic: Spent 4.00 on 20000 gold and some auction tokens
Replies: 1
Views: 1723

Re: Spent 4.00 on 20000 gold and some auction tokens

Hello,

Could you please send us an email to support@frozenshard.com with the receipt and your username so we can help you.

Regards,
by Kramito
Thu Aug 17, 2017 10:21 am
Forum: Heroes Empire: TCG Official Forums
Topic: missing raids rewards
Replies: 2
Views: 2378

Re: missing raids rewards

Hello,

I've sent the raid rewards for all your alliance. You can claim them normally at your lootbox.

Regards,
by Kramito
Mon Jul 10, 2017 6:48 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 8483

Re: Bug (or cheat ?) in pvp

Hello,

We apologize for the delay in the update (that solves the issue). We'll try to push it as soon as possible to get rid of these issues.

Regards,
by Kramito
Thu May 25, 2017 6:17 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 8483

Re: Bug (or cheat ?) in pvp

Hello,

We'll investigate these players and we'll check what happened to fix it.

Regards,

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