Search found 135 matches

by Kramito
Tue Jan 02, 2018 5:48 pm
Forum: Technical Support
Topic: i question why a plus 50% on pvp matches not working
Replies: 2
Views: 1442

Re: i question why a plus 50% on pvp matches not working

Hello,

at first view I can't see any problem, but we'll investigate if there's any problem when you round up the number.

Regards,
by Kramito
Tue Jan 02, 2018 5:47 pm
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 1935

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

We're reimbursing all rewards to all players right now.

Regards,
by Kramito
Thu Dec 21, 2017 7:45 am
Forum: Heroes Empire: TCG Official Forums
Topic: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP
Replies: 2
Views: 1420

Re: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP

Hello,

I'm going to say it once only, do not write the entire post in caps. We answered your emails about this topic and as we said, there's a update ready to fix this problem.

Regards,
by Kramito
Thu Aug 17, 2017 10:22 am
Forum: Technical Support
Topic: Spent 4.00 on 20000 gold and some auction tokens
Replies: 1
Views: 1159

Re: Spent 4.00 on 20000 gold and some auction tokens

Hello,

Could you please send us an email to support@frozenshard.com with the receipt and your username so we can help you.

Regards,
by Kramito
Thu Aug 17, 2017 10:21 am
Forum: Heroes Empire: TCG Official Forums
Topic: missing raids rewards
Replies: 2
Views: 1718

Re: missing raids rewards

Hello,

I've sent the raid rewards for all your alliance. You can claim them normally at your lootbox.

Regards,
by Kramito
Mon Jul 10, 2017 6:48 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 6355

Re: Bug (or cheat ?) in pvp

Hello,

We apologize for the delay in the update (that solves the issue). We'll try to push it as soon as possible to get rid of these issues.

Regards,
by Kramito
Thu May 25, 2017 6:17 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 6355

Re: Bug (or cheat ?) in pvp

Hello,

We'll investigate these players and we'll check what happened to fix it.

Regards,
by Kramito
Tue May 16, 2017 6:28 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 6355

Re: Bug (or cheat ?) in pvp

Hello guys,

We're working on the update (it has several changes) we hope it'll be available soon.

Regards,
by Kramito
Wed May 10, 2017 6:13 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 6355

Re: Bug (or cheat ?) in pvp

Hello Gato,

We're aware of both issues and we'll be fixed in the next update (this month). At the same time we'll deploy other changes to improve the game.

Cheers,
by Kramito
Wed Apr 26, 2017 6:18 am
Forum: Heroes Empire: TCG Official Forums
Topic: Bug (or cheat ?) in pvp
Replies: 15
Views: 6355

Re: Bug (or cheat ?) in pvp

Hey Zacharie,

We found an issue in the past with cost "0" abilities that didn't display the correct amount of gems spent (fixed for the next update) and maybe it's related to the bug that you report. Just in case, I'll check again these matches.

Thanks!

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