Search found 141 matches

by Kramito
Tue Mar 20, 2018 8:09 am
Forum: Heroes Empire: TCG Official Forums
Topic: raid unable to claim last last week
Replies: 1
Views: 1366

Re: raid unable to claim last last week

Hello,

I've checked and he received the gold, raid coins and a "Gladius" card. Is it possible that he didn't see the card if he had a connection issue but I can assure you that the card was added to his collection.

Regards,
by Kramito
Mon Mar 12, 2018 8:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: deck weight metrics
Replies: 2
Views: 1687

Re: deck weight metrics

Hello,

I'm afraid we don't share information about the matchmaking value and the weight of your deck/rating to match against other players, we want to avoid people using this information for their own benefit.

Regards,
by Kramito
Mon Feb 26, 2018 7:37 am
Forum: Heroes Empire: TCG Official Forums
Topic: Alt accounts and exploits
Replies: 6
Views: 2907

Re: Alt accounts and exploits

Hello, You can play with multiple accounts if you like. @ About PvP: If you play against a alliance mate, you won't gain alliance points, and it's your decision to let him win or not. But if you create multiple accounts just to match up with your alliance mates (or yourself) in order to give them po...
by Kramito
Fri Feb 23, 2018 7:38 am
Forum: Technical Support
Topic: Team Raid heals between runs
Replies: 1
Views: 1459

Re: Team Raid heals between runs

Hello,

We're aware of this issue and we fixed for the next update. We're really sorry about that and we'll try to do the update as soon as possible.

Regards,
by Kramito
Tue Jan 09, 2018 7:26 am
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 2341

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

All the rewards have been sent and we gifted all players with an extra chest.

Regards,
by Kramito
Mon Jan 08, 2018 10:04 am
Forum: Heroes Empire: TCG Official Forums
Topic: Recurring issue on raid done no reward for Alliance Spartacus
Replies: 2
Views: 1998

Re: Recurring issue on raid done no reward for Alliance Spartacus

Hello,

It should be fixed now (all rewards sent) and as compensation for all these issues we're sending an extra gift (a chest) to all players.

Regards,
by Kramito
Tue Jan 02, 2018 5:48 pm
Forum: Technical Support
Topic: i question why a plus 50% on pvp matches not working
Replies: 2
Views: 1708

Re: i question why a plus 50% on pvp matches not working

Hello,

at first view I can't see any problem, but we'll investigate if there's any problem when you round up the number.

Regards,
by Kramito
Tue Jan 02, 2018 5:47 pm
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 2341

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

We're reimbursing all rewards to all players right now.

Regards,
by Kramito
Thu Dec 21, 2017 7:45 am
Forum: Heroes Empire: TCG Official Forums
Topic: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP
Replies: 2
Views: 1619

Re: GEM GLITCHES USAGE PEOPLE ARE CHEATING I CANT BELIEVE IM TALKING TO THE SAME PERSONS AND DIDNT EVEN TOOK OWNERSHIP

Hello,

I'm going to say it once only, do not write the entire post in caps. We answered your emails about this topic and as we said, there's a update ready to fix this problem.

Regards,
by Kramito
Thu Aug 17, 2017 10:22 am
Forum: Technical Support
Topic: Spent 4.00 on 20000 gold and some auction tokens
Replies: 1
Views: 1382

Re: Spent 4.00 on 20000 gold and some auction tokens

Hello,

Could you please send us an email to support@frozenshard.com with the receipt and your username so we can help you.

Regards,

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