Search found 59 matches

by cgascons
Thu Aug 25, 2016 9:19 am
Forum: Technical Support
Topic: ADV Rotation
Replies: 10
Views: 6267

Re: ADV Rotation

Glad to hear that, there was indeed still an issue on our end, thanks for the report as always ershan81.

Regards!
by cgascons
Thu Aug 25, 2016 8:13 am
Forum: Technical Support
Topic: Adventure Ladder
Replies: 3
Views: 2392

Re: Adventure Ladder

Hi Framer,

We know we had some issues yesterday but lucky for us it's an easy fix. Do you remember the amount of victories you had before the reset? Don't worry, we will add it up to the ones you completed since you experienced the issue yesterday.

Kind Regards,
by cgascons
Thu Aug 25, 2016 8:04 am
Forum: Technical Support
Topic: No Rewards !!!
Replies: 2
Views: 1796

Re: No Rewards !!!

Hi ershan, Sadly this week we experienced (yet) a huge error regarding rewards, please refer to the announcement I just made here (http://frozenshard.com/games/heroesempiretcg/forums/viewtopic.php?f=2&t=139&p=648#p648) for more information. I will keep you posted, sorry for the inconvenience...
by cgascons
Thu Aug 25, 2016 8:03 am
Forum: Heroes Empire: TCG Official Forums
Topic: 24th August Weekly Rewards Issue
Replies: 2
Views: 2853

24th August Weekly Rewards Issue

So, hey guys. It looks like the closer we are to a solution to deal with the server issues, the more errors keep appearing. Yesterday we had this huge issue regarding every kind of weekly reward that is given to each player. I performed an investigation to find the source of the error once in for al...
by cgascons
Thu Aug 25, 2016 8:01 am
Forum: Technical Support
Topic: ADV Rotation
Replies: 10
Views: 6267

Re: ADV Rotation

Hi ershan,

I see they have changed, which ones do you see?

Regards,
by cgascons
Tue Aug 23, 2016 3:33 pm
Forum: Technical Support
Topic: ADV Rotation
Replies: 10
Views: 6267

Re: ADV Rotation

I'm writing this down into our suggestions list to be studied and changed if necessary. Thanks for the ideas guys.

Regards
by cgascons
Tue Aug 23, 2016 10:51 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] New website / forums url
Replies: 4
Views: 3953

Re: [Important] New website / forums url

[EDIT] I've modified the current cookies configuration, would you mind trying again? If it still doesn't work please let us know and I will take another look. You are right about the footers framer2, we didn't notice. Will change this today. Regarding the login issue I'm double checking the forums ...
by cgascons
Tue Aug 23, 2016 9:07 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] New website / forums url
Replies: 4
Views: 3953

Re: [Important] New website / forums url

Hi framer, Thanks for the kongregate's post issue, it's fixed now. Regarding the problems logging in with your old name, it's quite weird, we migrated the forums from one server to a different one but everything should be working the same as before. I'm not sure if you would like to try it but in ca...
by cgascons
Tue Aug 23, 2016 8:55 am
Forum: Technical Support
Topic: ADV Rotation
Replies: 10
Views: 6267

Re: ADV Rotation

Oh I understand now ershan81, we were actually not in the office so nobody noticed that. I will make extra sure that the adventures are updated by tomorrow then.

Thanks for the report!
by cgascons
Tue Aug 23, 2016 8:51 am
Forum: Heroes Empire: TCG Official Forums
Topic: How do i restart a new game ?
Replies: 2
Views: 1930

Re: How do i restart a new game ?

Hi Maximus_Prime,

While we are glad that you played so much to the game, I'm afraid there's no possibility for restarting the game. We currently don't have that feature implemented and sadly isn't scheduled in our to do list since we are 100% focus on our servers huge upgrade.

Regards,

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