Search found 59 matches

by cgascons
Wed Sep 21, 2016 7:33 am
Forum: Heroes Empire: TCG Official Forums
Topic: Raid issues
Replies: 11
Views: 7165

Re: Raid issues

Hi Again Thunderclaw, Could you please confirm if the issue "disappears" when starting to hit the raid boss again? Meaning that you recover the points you did last day. I'm just asking to have more information and fix the issue, since I see today Eagles alliance has some points done in a R...
by cgascons
Wed Sep 21, 2016 6:57 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon. [EDITED!]

Hi guys, Thanks for the kind words. It actually was a tricky one to find that log in error since it only was affecting a few Kongregate players. All set now! Regarding the rest of the issues, just letting you know we are investigating the Raids issues as we speak, the points vanishing and the chat m...
by cgascons
Tue Sep 20, 2016 3:38 pm
Forum: Heroes Empire: TCG Official Forums
Topic: Raid issues
Replies: 11
Views: 7165

Re: Raid issues

Hi Tunderclaw, please tell me your in-game nick and your Alliance name in order to start an investigation.

Thanks,
by cgascons
Mon Sep 19, 2016 10:21 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon. [EDITED!]

Dear Players, It took a while, but we finally managed to migrate all the data to our new Servers. Please accept our apologies for the long delay, bear in mind that there was a lot of data to move and we have faced quite a few very critical technical problems and we needed to address those before ope...
by cgascons
Fri Sep 16, 2016 7:22 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon. [EDITED!]

Hi guys, We are still working on it, our ETA is to be finished at 13h CET. That message you see is our only way to "block" the players from getting into the game. We will make sure to create a more detailed message for the next time, sorry about that! We will announce here in the forums an...
by cgascons
Wed Sep 14, 2016 5:31 pm
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon.

Hi guys, Just FYI, we have scheduled the maintenance for tomorrow Thursday, 15th at 11h AM CET Time. The maintenance shouldn't take longer than 1 or 2 hours, we will keep you informed. Please, be aware that the auctions will not be recoverable , so we encourage you not to place any bid / auction tom...
by cgascons
Thu Sep 01, 2016 8:28 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon.

Not yet ershan, This is an extremely dedicated migration and we want to make extra sure that everything will go smooth. The downtime for maintenance that was scheduled for today is something related to our old backend service since they are updating their engine, I know, bad timing. I will make sure...
by cgascons
Thu Aug 25, 2016 12:53 pm
Forum: Heroes Empire: TCG Official Forums
Topic: 24th August Weekly Rewards Issue
Replies: 2
Views: 2853

Re: 24th August Weekly Rewards Issue

framer wrote:Do you mean the regular weekly rewards?


That's correct. The Alliance's rewards delivered each week. We will keep investigating but it doesn't seem like a quick fix this time. Will let you know anyways if we manage to find the data before next week starts.

Thanks Framer,
by cgascons
Thu Aug 25, 2016 12:52 pm
Forum: Technical Support
Topic: Adventure Ladder
Replies: 3
Views: 2392

Re: Adventure Ladder

Ok framer, I will check that against our database and restore your old victores, I will need you to be offline, though. Please let me know by sending an e-mail to support@frozenshard.com as soon as you log off so I can quickly restore that into your account.

Cheers!
by cgascons
Thu Aug 25, 2016 10:12 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

[Important] Massive server switch soon. [EDITED!]

Dear Players, As I'm sure you have already noticed, the overall stability of the game interacting with the servers hasn't been optimal lately. Some of you already know that since we are a small company, we have to outsource many of our services in order to be able to bring our games to life. One of ...

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